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Case Studies
Scaling Service Excellence: Discover’s Journey from Legacy IVR to Cloud-First Conversational AI
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
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Case Studies
Presentation: How Taco Bell, Omilia, and HME are Redefining the Drive-Thru Experience
Discover how Taco Bell is using AI to turn the noisy drive-thru into a smarter, more efficient, and customer-friendly experience.
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Case Studies
Presentation: How Leading Utilities Companies Are Redefining Customer Experience with AI
A powerful panel featuring NiSource, PSEG, and Young Energy on how Omilia’s customer experience AI is transforming utilities - from predictive…
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Case Studies
Presentation: How AI is Powering Efficiency
Learn how PSEG leveraged Omilia’s AI customer service platform, and real-time analytics to future-proof their contact center.
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Case Studies
Presentation: Scaling Service Excellence
Discover Financial Services shares how it modernized its contact center with Omilia’s conversational AI, boosting self-service, and CX.
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Case Studies
Presentation: How Nissan is Driving Smarter, Scalable Self-Service
Explore Nissan’s shift from legacy IVR to a future-ready conversational AI solution that improved self-service, data visibility, and CSAT.
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Case Studies
Purolator: A Strategic Guide to a World Class AI-Powered Contact Centre
Discover how Purolator transformed its customer experience with Omilia’s conversational AI, achieving 98% voice accuracy and 95% chat containment.
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Case Studies
Storm-Proof Future Ready IVR: How Omilia’s AI Reshaped PSEG’s Contact Center
PSEG needed a modern, flexible, AI-driven solution that could improve automation, enhance customer experience, increase containment rates, and…
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Case Studies
AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service
Fast food meets fast innovation! Taco Bell has teamed up with Omilia to transform drive-thru order-taking with Voice AI technology.
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Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
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Case Studies
FUNKE – Orchestrating Seamless Conversations at Scale
Discover how FUNKE moved from rigid legacy systems to a flexible, conversational experience that boosted satisfaction for both customers and staff.
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Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
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