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Keeping the Lights On: How AI Helps Utilities Support Customers During Outages
Featured in T&D World Utility contact centers are facing mounting pressure as outages become longer and more frequent, leaving agents…
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Data Without Direction: Turning Contact Center Noise into Actionable Insight
Featured in SalesTechStar In this SalesTechStar article, Rob Brame highlights a paradox facing modern contact centers: despite being flooded with…
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Beyond the Bot: Why the Future of Customer Service Belongs to Voice AI
Featured in Call Center Times In Call Center Times, Claudio Rodrigues explains why Voice AI is becoming central to customer service. Rodrigues…
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Omilia Appoints Marios Fakiolas as Chief Technology Officer to Accelerate AI-Native Innovation
Omilia proudly announces the appointment of Marios Fakiolas as Chief Technology Officer.
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Omilia and Connex Cement Long-Term Collaboration, Driving Innovation in Conversational AI for Financial Institutions
Omilia and Connex are excited to announce a new milestone in their partnership.
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Omilia and SpinSci Technologies Join Forces to Revolutionize Patient Access with AI-Powered, EHR-Integrated Self-Service
Omilia and SpinSci reimagine patient access by replacing outdated IVRs with context-aware Virtual Assistants, fully integrated with major EHR
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Harnessing the Power of Generative AI: Unlocking Value in Customer Service and Enterprise Workflows
Featured in Call Center Times Generative AI is emerging as a transformative force in customer service and enterprise operations. In this recent…
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Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
Bell Integration and Omilia are empowering businesses to modernize their contact centers, enhance automation, and deliver human-like customer…
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Sanity-Check Your Contact Center Agents, Not Just Your Algorithms
A recent article from CMSWire sheds light on an equally critical aspect: the well-being of the agents themselves.
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Transforming Financial Services with Conversational AI: A New Era of Customer Experience
Featured in Call Center Times Financial institutions are rapidly integrating Conversational AI to meet rising customer expectations for speed,…
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Omilia Unveils Omilia Workforce AI, Redefining Contact Center Call Quality Management
AI-Powered Closed-Loop Optimization Turns Every Interaction into a Smarter Customer Experience
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Prioritizing the Human Element in AI: Training a Virtual Employee
Featured in iOT for all As generative AI continues to captivate the business world, organisations are investing heavily in its potential, but many…
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