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OMILIA CONVERSATIONAL VOICE
Automate your contact center with Conversational AI to provide a phone service your customers will love.
With rising operational costs, increasing agent churn and service quality that leaves customers dissatisfied, contact centers are turning to AI to improve the customer experience. With Omilia Conversational AI for voice channels, gone are the days of long, confusing IVR menus, ineffective call routing and frustrated customers waiting in queues.
Powered by Generative AI, Omilia automates more than 90% of customer interactions, to increase first-call resolution and deliver a human-like engaging personalized experience.
Automate an array of service queries with AI designed for complex voice interactions, without needing human agents to intervene, and guarantee your contact center provides the exceptional service customers demand.
Drive Engaging AI Voice Conversations
With out-of-the-box, industry-specific AI models that are pre-trained on millions of customer interactions, our bots provide 96% intent understanding accuracy on day one. They understand context, clarify responses and ask follow up questions to provide an engaging experience for customers.
Reduce Wait Times
The voice bots can recognize multiple action items, or intents, in a single call and can logically execute the tasks. With self-service that efficiently handles high volumes of routine calls, you can reduce wait times and increase first call resolution.
Personalize Customer Engagement
Dynamic and context-aware voice bots understand sentiment, past interactions and preferences to adapt in real-time during the call. They tailor their response to create a personalized and engaging experience as unique as your customers are.
The highest cost in a contact center is undoubtedly the human capital. With a solution tailored to your needs, and voice bots that reflect your brand’s voice, you can cost-effectively deliver a level of service that sets you apart from your competition.
Reduce Operational Costs
Omilia's voice-based Conversational AI provides fast and precise categorization of customer intents and call routing, reducing the cost per interaction, improving first call resolution and deflection, and minimizing the average handle time.
Increase Self-Service Automation
Customers speak in natural language to the virtual agents and even if customers switch topics or interrupt during the dialog, the conversational voice AI solution can understand what they need and successfully contain the call, so you can free up agents to deal with more challenging tasks.
Provide Seamless Interactions
The AI-powered voice bots can detect disambiguation or incomplete responses from customers and ask for clarification or suggest a few options based on the context, to confirm the most appropriate action and still provide a seamless human-like conversation.
30/10/2025
Reviewer Role:
Group Product Manager
Company Size:
3B - 10B USD
Industry:
Energy and Utilities
Omilia demonstrated a strong commitment to partnership. Their team took the time to understand our business goals and technical landscape. The implementation process was smooth with clear milestones, proactive communication, and a collaborative approach that made complex integrations feel manageable.
Read More29/10/2025
Reviewer Role:
Director of Operations
Company Size:
250M - 500M USD
Industry:
Banking
The Omilia team is eager to ensure our application is capturing the best possible customer experience!
Read More29/10/2025
Reviewer Role:
SR. MANAGER
Company Size:
3B - 10B USD
Industry:
Banking
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.
Read More28/10/2025
Reviewer Role:
Software Development Manager
Company Size:
30B + USD
Industry:
Banking
Omilia Professional Services has gone above and beyond to help us achieve our goals. The platform has also given us a footing to deliver outstanding customer experiences. I'm very excited by Omilia's product roadmap, which gives me a lot of hope for the future of voice servicing.
Read More24/10/2025
Reviewer Role:
IT Associate
Company Size:
50M - 250M USD
Industry:
Consumer Goods
Omilia has all of the technology to offer best in class conversational natural language interactions. Tuning software for telephony and contact center use cases is something that many vendors have not achieved. But Omilia excels in this space. As someone who has used their competitors technology for decades, their speech recognition accuracy surprised me.
Read More23/10/2025
Reviewer Role:
DIRECTOR OF CUSTOMER SERVICE AND SUPPORT
Company Size:
500M - 1B USD
Industry:
Banking
It is a pleasure and productive working relationship with Omilia. One of our main areas of productivity (AHT, total work time) has seen a noticiable improvement thanks to the tools we presently utilize. They are incredibly supportive and detail oriented.
Read More23/10/2025
Reviewer Role:
IT MANAGER
Company Size:
10B - 30B USD
Industry:
Energy and Utilities
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business.
Read More23/10/2025
Reviewer Role:
Manager, Customer Service and Support
Company Size:
1B - 3B USD
Industry:
Energy and Utilities
The Omilia team have been great partners. We have worked closely with them for more than 3 years to develop, build, maintain, and improve our IVR.
Read More22/10/2025
Reviewer Role:
Engineering Manager
Company Size:
10B - 30B USD
Industry:
Banking
Overall, a very positive experience. Vendor is very receptive to their customer feedback. Good customer service.
Read More22/10/2025
Reviewer Role:
IT Associate
Company Size:
1B - 3B USD
Industry:
Energy and Utilities
Omilia has proven to be a strong and collaborative partner in deploying the Omilia IVR solution at our company. Their conversational AI platform has delivered highly effective NLU experience that not only meets but exceeds the legacy system it replaced. The Omilia team brought deep technical expertise and a customer first mindset to the engagement.
Read More22/10/2025
Reviewer Role:
Group Product Manager
Company Size:
<50M USD
Industry:
Travel and Hospitality
Omilia is really innovative and is proactive in sharing recommendations about our business application and how we can improve our experiences. They really have our best interest in mind.
Read More13/10/2025
Reviewer Role:
Director of IT
Company Size:
500M - 1B USD
Industry:
Banking Industry
Of all the vendor relationships I have had, Omilia has been the most enjoyable to work with. The Omilia team always has an answer to questions I have regarding their platform.
Read More06/10/2025
Reviewer Role:
AVP of Service Center Operations
Company Size:
50M - 250M USD
Industry:
Banking Industry
01/10/2025
Reviewer Role:
Operations
Company Size:
3B - 10B USD
Industry:
Travel and Hospitality Industry
Omilia has been a crucial partner in helping us scale quickly and more importantly working to build out features, updates, and improvements to our system quickly in a rapidly changing landscape.
Read More01/06/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Overall, a very positive experience. Vendor is very receptive of their customer feedback. Very good customer service.
Read More24/07/2024
Reviewer Role:
IT Services
Company Size:
10B - 30B USD
Industry:
Banking Industry
Every employee of Omilia I came into contact with is proud of their company and wants every engagement to be a successful one.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Our overall experience with implementing with the Omilia project team was excellent. They quickly understood our requirements and also offered feedback and potential room for improvement.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
1B - 3B USD
Industry:
Banking Industry
Stable network that works great for the self-service of our client's needs. Seamless workflow when changes are needed to update intents
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
Omilia has gone above and beyond to meet our needs. Our deployment was quick, and the support was excellent.
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised.
Read More11/07/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Omilia has been very responsive to issues and questions we have had through the entire process.
Read More15/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Energy and Utilities Industry
Omilia teams were able to deliver on complex use cases quickly, helping us meet our delivery schedule. They continue to collaborate closely with our teams on IVR optimizations.
Read More15/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
10B - 30B USD
Industry:
Manufacturing Industry
Excellent experience. Leveraged Omilia to deliver an improved customer experience.
Read More16/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Travel and Hospitality Industry
Omilia has been a great partner from the first POC test to market test.
Read More19/07/2024
Reviewer Role:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Banking Industry
Ability to deliver complex use cases with top quality; agility and top speed. Hundreds of out of the box functionalities in the contact center space.
Read More19/07/2024
Reviewer Role:
Product Management
Company Size:
<50M USD
Industry:
Banking Industry
Omilia has been a great partner for us to date, and has been particularly flexible/accomodating to our unique needs. We have a strong POV/vision of vision for IVR both from customer/business and E2E tech stack perspectives, of which Omilia has been fully aligned and supporting.
Read More29/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
3B - 10B USD
Industry:
Healthcare and Biotech Industry
The Omilia team is compiled of experts. They care about the functionality of their product and the success of their clients. I felt valued as a customer.
Read More29/07/2024
Reviewer Role:
Software Development
Company Size:
3B - 10B USD
Industry:
Banking Industry
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.
Read More28/08/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business. Omilia team is very adjustable to the time and needs of the customer.
Read More
