Close
In-Person
Join us at Agentic AI Summit to explore how Self-Learning Agentic CX is transforming enterprise contact centres, driving smarter automation, greater efficiency, and truly personalised customer experiences at scale.
The Agentic AI Summit Silicon Valley is bringing together 400+ technical builders, developers, and senior leaders from 350+ companies across 15+ industries, with 60% at senior management level.
With sessions spanning advanced agent architectures, MCP and modular design, LLM optimisation, infrastructure, and real-world agentic use cases, it is where applied AI’s most focused builders and decision-makers come to benchmark, connect, and accelerate what’s working in production.
Date: Wednesday, 15 April | Time: 2:00pm
Most enterprises have already invested in AI for their contact centre. Most are stuck in the mid-60% on automation rates. Not because the implementation was wrong, but because the architecture was.
Omilia makes the case that contact centre AI plateaus by design when it relies on manual tuning, vendor dependency, and general-purpose language models not built for synchronous, high-volume voice. True agentic AI doesn’t wait to be retrained — it improves itself.
The alternative is an agentic, self-learning platform that monitors every interaction, identifies what to improve, builds better agents automatically, and deploys them with human approval — compounding performance without costly re-engagement.
We’ll cover what this looks like at enterprise scale, how to deploy LLMs where they genuinely add value, and why specialised voice AI, not general-purpose models, is the right engine for live customer calls. We discuss what the Glass Box approach means for compliance teams who need to audit every automated decision.
ROI in three months. Deployment in two weeks. Resolution that doesn’t plateau — it compounds.
Henry Pezzo is Sales Director at Omilia, where he works with organizations to transform customer experience through Agentic AI. Henry has partnered with global brands navigating the shift from legacy IVR and rule-based automation to intelligent systems that understand, decide, and act autonomously.
By leveraging Omilia’s Agentic AI platform that autonomously resolves customer intent, and learns from every interaction across voice and digital channels, he delivers measurable business impact.
With deep experience in enterprise technology and AI, Henry is passionate about helping organizations modernize CX, reduce operational friction, and unlock real, scalable impact – not just innovation headlines.
