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Physical Event
9 - 10 September 2025  |  Transamerica Expo Center, São Paulo, Brazil

About the event

CONAREC is one of the largest events focused on customer experience, bringing together professionals from a wide range of industries, including CX leaders, managers and service providers. The conference provides a platform to share knowledge and insights on customer engagement, service strategy and the use of technology in CX. 

The event features companies showcasing products and solutions that support customer service and experience improvement, offering attendees opportunities for learning, networking and discovering best practices in the field of customer service and experience management.

What to expect from us

  • Explore our cutting-edge conversational AI and agentic solutions that are transforming customer service and empowering your agents.
  • See demos of our agentic AI powered platform, virtual agents, Agent Assist, our new quality management solution Omilia Workforce AI™, voice authentication and multi-layered anti-fraud solutions.
  • See our Adoption Framework for Agentic AI - a step by step approach to how you can safely, responsibly, and effectively adopt Agentic AI at scale and still manage risk.
  • Hear about Omilia Unified AI that integrates data from both self-service and agent-assisted interactions to continuously learn from the entire customer journey and improve overall customer experience.

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