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Discover how Omilia’s Conversational AI is transforming customer interactions at CCW Nashville 2025. Join us as we showcase next-generation solutions that elevate CX, streamline automation, and drive measurable business results.
Customer Contact Week Nashville is the premier gathering for customer experience professionals. This strategic event brings together industry leaders to address real challenges and drive meaningful transformation in customer contact operations.
Attendees engage with 50+ industry leaders through expert-led discussions, interactive panels, and keynote presentations focused on AI adoption, team development, and customer-centric innovation. The comprehensive Expo Hall features live technology demonstrations, vendor meetings, and solutions spanning AI, analytics, and CX management platforms.
As customer expectations continue to rise, organizations are under pressure to remove friction, resolve issues faster, and deliver service that feels seamless and human. Yet many contact centers struggle to balance efficiency with empathy. This session spotlights how Omilia’s Agentic AI and Unified Conversational Platform is redefining what’s possible in customer experience.
Discover how leading brands are automating complex interactions without sacrificing trust, empowering agents with intelligent support, and achieving measurable gains in efficiency, security, and satisfaction. From high-pressure scenarios to everyday service moments, learn how AI can transform the contact center into a true driver of loyalty and growth.
Bruce Gilbert serves as Chief Information and Technology Officer at Young Energy, bringing over 30 years of IT leadership in SMBs and Fortune 500 companies. He specializes in cloud tech, data management, cybersecurity, and business strategy. Bruce is committed to using emerging technologies like Conversational AI to enhance customer engagement and streamline call center operations, focusing on efficiency and scalable solutions that support business goals.
