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Physical Event
22 - 24 October 2025  |  Omni Nashville, Nashville, TN, USA

About the event

Customer Contact Week Nashville is the premier gathering for customer experience professionals. This strategic event brings together industry leaders to address real challenges and drive meaningful transformation in customer contact operations.

Attendees engage with 50+ industry leaders through expert-led discussions, interactive panels, and keynote presentations focused on AI adoption, team development, and customer-centric innovation. The comprehensive Expo Hall features live technology demonstrations, vendor meetings, and solutions spanning AI, analytics, and CX management platforms.

What to expect from us

  • Explore our cutting-edge Agentic AI solutions that are transforming customer service. See how businesses are using our technology to automate interactions, reduce costs, and deliver faster, more personalized support.
  • Experience live demos at our booth featuring our agentic AI-powered platform, virtual agents, Agent Assist, our new quality management solution Omilia Workforce AI™, voice authentication, and multi-layered anti-fraud solutions.
  • Hear about our Unified AI that integrates data from both self-service and agent-assisted interactions to continuously learn from the entire customer journey and improve customer experience, breaking the “glass ceiling” of containment.
  • See our Adoption Framework for Agentic AI - a step by step approach to how you can safely, responsibly, and effectively adopt Agentic AI at scale and still manage risk.

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