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In-Person
Discover how our Self-Learning Agentic CX automates service, empowers agents, and creates exceptional customer experiences.
The European Chatbot & Conversational AI Summit is a leading European event focused on Conversational AI, Generative AI, chatbots, and AI agents.
Attendees gain practical insights, real-world use cases, and strategic guidance to design, deploy, and scale intelligent, human-centric conversational experiences while staying ahead of emerging trends and best practices from across the industry.
Thursday, 19 March | 11:45-12:35
The contact centre is entering a new era — one where CX agents no longer rely on static intents, manual tuning, or orchestration-heavy stacks. In this session, Omilia introduces the world’s first enterprise-grade Self-Learning Agentic CX platform and explains what it means for real-world contact centre operations. Attendees will explore how autonomous CX agents can go live in zero days, learn continuously from every interaction, and safely improve performance across voice and digital channels. The session focuses on practical architecture, governance, and adoption paths, showing how enterprises can move from static automation to measurable, self-improving CX at scale.
Lloyd Buxton is Sales Director for UK&I and Europe at Omilia, where he partners with large enterprises to improve customer experience through Agentic CX. With more than two decades in CX, spanning data, customer engagement platforms and contact centre technology, Lloyd focuses on practical AI adoption that delivers real operational impact, better customer outcomes and clear ROI — not just innovation for innovation’s sake.
