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5 November 2025  |  Mississauga Convention Centre, Mississauga, Canada

The GTACC 2025 Annual Conference is the premier event for Greater Toronto Area contact centre professionals.

Attendees will gain actionable insights from keynote speakers and breakout sessions addressing critical topics like customer service excellence, workforce management, and the strategic impact of AI on both customer and employee experiences. Explore innovative strategies, network with peers, and connect with leading vendors in the showcase.

Tech Panel: Service at the Speed of Change

Time: 2:00 PM – 2:50 PM 

Location: Hall E

Speaker
Indy Navaratnam
Director of Technology, Purolator

Indy Navaratnam is the Senior Director of Technology at Purolator, Canada’s leading integrated courier and freight provider. With over 25 years of experience, Indy is a business-centric IT leader with deep expertise across Customer Service, Operations, Marketing, and Sales.

What to expect from us

  • Live demos of our agentic AI platform, Agent Assist, our automated quality management solution Omilia Workforce AI™ and our multi-layered anti-fraud solutions Voice Biometrics and TalkGuard™.
  • Explore our cutting-edge conversational AI and agentic AI solutions that are transforming customer service and empowering your agents.
  • Hear about Omilia Unified AI that integrates data from both self-service and agent-assisted interactions to continuously learn from the entire customer journey and improve overall customer experience.
  • See our Adoption Framework for Agentic AI - a step by step approach to how you can safely, responsibly, and effectively adopt Agentic AI at scale and still manage risk.

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