In-Person
23 - 24 September 2026  |  Transamerica Expo Center, Sao Paulo, Brazil

About the event

CONAREC is one of the largest events focused on customer experience, bringing together professionals from a wide range of industries, including CX leaders, managers and service providers. The conference provides a platform to share knowledge and insights on customer engagement, service strategy and the use of technology in CX. 


The event features companies showcasing products and solutions that support customer service and experience improvement, offering attendees opportunities for learning, networking and discovering best practices in the field of customer service and experience management.


What to expect from us

  • Artificial Intelligence Diagram
    Meet Omilia. We're a global AI company built specifically for contact centres with 23 years of voice-native AI, 3 billion calls handled a year, deployed across 17 countries in 25+ languages, including Portuguese and Spanish.
  • Learn how the platform gets smarter on its own. Most AI tools need constant retuning by IT or a vendor. Ours learns from every customer conversation automatically, improving accuracy and resolution time without manual work or professional services.
  • Demo Diagram
    See it live at our booth. Voice and Chat Agents, CSR CoPilot, Authentication Agents, and Lexis — our native generative voice engine that speaks naturally in your customer's own language and accent, not a robotic import.
  • 1 by 1 step diagram
    Talk through your AI adoption roadmap. Whether you're just starting to explore AI in your contact centre or already running pilots, our Agentic AI Adoption Framework gives you a clear, governance-ready path to scale with the compliance and risk controls enterprise deployments need.