In-Person
22 - 23 September 2026  |  Riu Hotel Plaza Guadalajara, Guadalajara, Mexico

About the event

Global CX Forum Guadalajara is a premier regional gathering for contact centre, CX and customer interaction leaders from the Bajío and western Mexico.


Across two days of high-level conferences, strategic discussions and networking sessions, the agenda covers AI and automation, digital transformation, customer and employee experience and hyper-personalisation, all grounded in real-world case studies and industry insights. The forum is designed for organisations leading the evolution of customer engagement through people, technology and new operational models. 


 


What to expect from us

  • Artificial Intelligence Diagram
    Meet Omilia. We're a global AI company built specifically for contact centres with 23 years of voice-native AI, 3 billion calls handled a year, deployed across 17 countries in 25+ languages, including Portuguese and Spanish.
  • 1 by 1 step diagram
    Talk through your AI adoption roadmap. Whether you're just starting to explore AI in your contact centre or already running pilots, our Agentic AI Adoption Framework gives you a clear, governance-ready path to scale with the compliance and risk controls enterprise deployments need.
  • Demo Diagram
    See it live at our booth. Voice and Chat Agents, CSR CoPilot, Authentication Agents, and Lexis — our native generative voice engine that speaks naturally in your customer's own language and accent, not a robotic import.
  • Artificial Intelligence Connection Diagram
    Learn how the platform gets smarter on its own. Most AI tools need constant retuning by IT or a vendor. Ours learns from every customer conversation automatically, improving accuracy and resolution time without manual work or professional services.