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Experience the power of Omilia’s Conversational AI: smarter, faster and effortless interactions at every touchpoint. Simplify tasks, reduce handling times and see how human-like conversations can delight your customers at scale.
Money20/20 brings together leaders from banking, payments, technology, retail and startups to explore the future of financial services. Attendees dive into discussions on AI, digital assets and the latest innovations shaping the industry.
It’s a hub for networking, partnership-building and discovering solutions that drive efficiency and growth. From thought-provoking talks to hands-on insights, the event showcases how technology is transforming the way we manage, move and interact with money.
Banks, credit unions and insurers face a growing dilemma: customers expect instant, personalized service, yet fraud risks, compliance pressures, and rising call volumes continue to escalate. Agents are stretched thin, and legacy Interactive Voice Response systems can’t keep up. Omilia AI resolves routine requests in seconds, detects fraud in real time, and gives agents the insight they need before a customer even speaks. Omilia is meeting these challenges head-on with its Conversational and Agentic AI – streamlining automation, preventing fraud, assisting agents, and improving call quality.
John Diatto serves as Director of Solutions Strategy at Omilia, where he leads market engagement around Conversational and Agentic AI. In his current role, John draws on his background to position Omilia as a thought leader in the AI-driven customer experience space. He is recognized for his ability to articulate complex technology in clear business terms, advocate for customer outcomes, and communicate a vision for how Omilia’s AI redefines customer service.
