With a strong background in product strategy, design, and delivery of Conversational AI solutions, Claudio leads Omilia’s product vision across Conversational AI and GenAI. Claudio connects his expertise in AI with a proven track record of scaling platforms globally and aligning product development with customer needs, ensuring Omilia’s solutions deliver measurable impact across industries.
On-Demand Webinar
About This Webinar
Discover how Omilia’s self-learning agentic CX platform lets you test and evaluate agents before they ship, with continuous testing, eval replays of real calls, and fully auditable playbooks.
Learn how to put guardrails around your agentic systems in OCP: enforce policies and grounding to ensure consistent interactions, redact sensitive data, apply role-based access and audit logging so every change is controlled and traceable, bringing real governance and strict compliance to Agentic CX.
In this quarter’s product webinar, Omilia’s Chief Product Officer, Claudio Rodrigues will walk through our latest work on guardrails and testing, including how we keep agentic interactions accurate, controlled, and ready to scale.
What You’ll See
• Test and evaluation pre shipping: validation of agent behavior against real scenarios before anything reaches a live caller, surfacing issues in the lab rather than in production.
• Continuous testing, eval replays and auditable playbooks: replay of real calls against updated agents to catch regressions, with every decision traceable through inspectable playbooks.
• Guardrails around agentic systems in OCP: enforcement of policies and grounding that keep agents on-script and on-topic, with sensitive data redacted at every turn.
• Audit logging and compliance: a full record of who changed what and when, with role-based access and a trail that stands up to governance and regulatory review.
Speaker
Claudio Rodrigues
Chief Product Officer