Subprocessor Name	Location of Subprocessor	Description of sub-processing activities
Amazon Web Services (AWS)	USA/Luxembourg	Long-term storage and archival of Call Detail Records (CDRs) and other data. Also used as general cloud infrastructure. Through AWS we utilise the capabilities of several other tools, such as Apache Kafka, Tableau, Grafana & ELK stack, Polly (TTS), Elasticache (Redis)
Snowflake	USA	Cloud-based data warehouse for structured data processing, analytics, and compliance/audit event storage.
Google	USA	Email service provider, workspace, TTS
Slack	USA	Customer support communication
Atlassian: Jira Service Management, Jira	USA, Australia	Client communication and internal work management
DataDog	USA	Processes system logs, which frequently contain PII (IP addresses, user IDs, sometimes even unredacted conversation fragments).
Checkpoint	USA	Endpoint Detection and Response (EDR) and general endpoint security services, like Check Point Harmony,
Rapid7	USA	Collect, ingest, and analyze data from our environment (logs, vulnerability scan data, network traffic, endpoint activity) to detect and manage threats.
Omilia MEPE	Greece	Services, delivery, product teams hired by the Greek entity