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Analyst Reports
IDC MarketScape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment Report
Omilia named a Leader in General Purpose Conversational AI Software Omilia recognized for strengths in: Voice and omni-channel…
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Analyst Reports
2024 Gartner® Market Guide for Conversational AI Solutions
Omilia is named as a Representative Vendor in the Market Guide for Conversational AI Solutions “Demand for CAI capabilities is increasing across…
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Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
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Blogs
AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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News
Omilia Announces Launch of Pathfinder
Omilia launches Pathfinder to drastically reduce Conversational AI deployment times by 80% Athens, 18th July 2024 – Omilia a market…
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News
How AI Powers Up Utility Companies’ Customer Engagement
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News
Prioritizing the Human Element in AI: Training a Virtual Employee
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Blogs
Unlocking the Potential of Generative AI in Customer Service
In recent times, there’s been a concerted effort to democratize conversational AI development, making it more accessible even to those without…
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News
Beyond the Chatbot: Omilia’s AI Revolution in Customer Service
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Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
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News
How AI is Helping Retailers Manage the Customer Experience
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News
AI’s role in transforming customer engagement for utilities
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