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Case Studies
AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service
Fast food meets fast innovation! Taco Bell has teamed up with Omilia to transform drive-thru order-taking with Voice AI technology.
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Blogs
AI Has Your Agents’ Backs: Boosting Contact Center Agent Performance through Real-Time Assistance
Contact center agents are increasingly expected to handle multiple chat interactions at one time, while customer-to-agent conversations are…
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News
Your New Goal: Human and AI Synergy in Customer Interactions
Featured in RTInsights In this RTInsights article, Chris Adomaitis, Director of Solution Consulting at Omilia, writes about how organizations can…
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News
Managing Agent Challenges
Featured in Contact Center Pipeline Contact centers are facing a growing crisis of high agent turnover, burnout, and compliance risks, issues that…
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News
2024 Gartner® Peer Insights™ “Voice of the Customer” Report for Enterprise Conversational AI Platforms
Omilia is Named as the Only Customers’ Choice Vendor in the 2024 Gartner® Peer Insights™ “Voice of the Customer” Report for…
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Downloads
The Smart Path Forward as Nuance Reaches End-of-Life
Affected by Nuance EOL? Transition to Omilia deepASR—Fast, Seamless, and Cost-Neutral!
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Analyst Reports
Gartner® Voice of the Customer for Enterprise Conversational AI Platforms 2024
Omilia is the Only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™ Omilia has been recognized as a…
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News
How Utilities Can Leverage AI to Meet Evolving Customer Expectations
In an era where customer satisfaction and regulatory compliance are paramount, adopting AI solutions positions utility companies to deliver…
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Case Studies
Young Energy powers its customer experience with Omilia’s Conversational AI
Young Energy transformed its customer service with Omilia’s Conversational AI, achieving a 35-40% containment rate and reducing misrouted calls by…
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Downloads
Contact Center Security Data Sheet
Get more technical information and details of the features and benefits of our products and tools.
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Downloads
How Insurance Companies Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The insurance industry is undergoing a customer experience overhaul designed to drive loyalty and retention and the stakes have never been…
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Downloads
How Utilities Use Voice Biometrics To Improve Security And Enhance Customer Satisfaction
The utility sector faces unprecedented challenges, from severe weather events causing unexpected outages and increasing operating costs to managing…
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