Unlocking Generative AI Potential: Overcoming Readiness Gaps and Managing Risk

Business leaders face an imperative to harness the promise of Generative AI in customer service, but there is a gap between urgency to use AI and business’ readiness to do so.

This webinar brings together guest speaker IDC and Conversational AI leader Omilia to reveal the enterprise value of Generative AI, focusing on data readiness and customer service use cases, and how you balance risk for responsible AI implementation. 

Agenda

IDC

Guest Speaker Hayley Sutherland from IDC discusses how Generative AI in the enterprise is proceeding and how it provides greater value when connected to business data.

She will cover the gap between Generative AI urgency and data readiness, and shares customer service use cases where Generative AI shows strong potential for value – especially when combined with other forms of AI. She will also provide essential guidance and advice for organizations that want to leverage generative AI for the enterprise

Omilia

Quinn Agen will walk through five contact center use cases for Generative AI varying from low to high complexity and risk. He will share the benefits, the level of risk and how you can mitigate against those risks with responsible AI.

He will also share what enterprises need to look out for when assessing Generative AI in customer service and tips on what to ask vendors to ensure model governance.