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Omilia Co-Founder and CEO Dimitris Vassos sat down with tech influencer Evan Kirstel to discuss a variety of topics impacting contact centers across industries, including:

  • creating a conversation AI contact center solution that customers and enterprises both benefit from,
  • the impact of deepfakes,
  • how voice biometrics, along with behavior analytics can help stop fraudsters,
  • and the evolving role of the contact center agent

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