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AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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Unlocking the Potential of Generative AI in Customer Service
In recent times, there’s been a concerted effort to democratize conversational AI development, making it more accessible even to those without…
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Keeping up with call center KPIs in Utilities
We’ve come across numerous organizations, including firms in the utilities sector, that link their contact center employees’ staff bonuses to…
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Unbroken Lifeline: Modernizing Utility Call Centers with AI
Outages are all too common. Hurricanes, tornadoes and winter storms are particularly disruptive. When natural disasters hit, millions lose power,…
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Agent Assist is for Call Center Agents, What J.A.R.V.I.S is for Iron Man
J.A.R.V.I.S. saves the day many times over including in Iron Man 3, when Stark’s mansion is under attack, by remote controlling the Iron Man…
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Defeating Voice Deepfakes to Make Voice Biometric Authentication Secure
The Evolution of Synthetic Voices Over the years, there has been a tremendous leap in the quality of text-to-speech (TTS) technology. Once marked by…
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LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions
While automation brought immense benefits, it came at the cost of losing the human touch in interactions. But, as we all know, and as our mission…
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Customer Service Automation: How to automate your CX to reduce costs and increase CSAT
AI Customer Service Automation: The Benefits and Considerations Thanks to AI advancements, businesses can now automate customer service tasks…
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What is Conversational AI? A 2023 CAI Customer Service Guide
Conversational AI: What is It? For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star…
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Banking in the Digital Era: The Role of AI in Enhancing Fulfillment and Trust
Fast forward to 2023. Digital transformation has allowed customers to access banking services and products through various digital channels,…
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The Secret to Creating a Smarter Chatbot that Won’t Go Rogue
LLM is a huge step forward in AI that is changing the conversational AI landscape. One of the things it will be changing is the nature of contact…
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Adaptable CAI – The Key To Getting Ahead In AFast-Moving World
Many banks are using CAI technology that cannot easily adapt to change. When the world, your business products and services, or your customers’…
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