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Reinventing the Drive-Thru: How Omilia’s Voice AI is Fueling the Next Era of QSR Efficiency
In an industry where seconds matter and smiles sell, Omilia is helping QSRs turn every interaction into an intelligent, brand-building experience.
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Transforming Contact Center Economics: How Omilia’s Workforce AI Slashes Costs and Inefficiency
Are you still relying on manual QA that covers just 1-2% of your customer interactions? Omilia’s Workforce AI™ analyzes 100% of calls, slashing…
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Unlocking the Power of Agentic AI: Omilia’s Framework to Responsible Adoption
Agentic AI isn’t the future — it’s already here, redefining how businesses engage with customers.
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How To Use Conversational Analytics to Improve Customer Service
Conversational analytics helps contact centers analyze customer interactions in real-time, uncovering key insights to enhance self-service,…
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AI Has Your Agents’ Backs: Boosting Contact Center Agent Performance through Real-Time Assistance
Artificial Intelligence (AI) solutions are revolutionizing the roles, skills and general job landscape in the contact center industry. While…
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AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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Unlocking the Potential of Generative AI in Customer Service
Investing smartly while spending less is the name of the game, and generative artificial intelligence (AI) is shaking up the customer service…
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Keeping up with call center KPIs in Utilities
Often, companies base call center leaders’ bonuses on their IVR’s performance. With personal compensation on the line, we look at how call…
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Unbroken Lifeline: Modernizing Utility Call Centers with AI
When natural disasters occur, the population can find themselves cut off from power, fresh water. But that’s not to say they should be cut off…
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Agent Assist is for Call Center Agents, What J.A.R.V.I.S is for Iron Man
In Iron Man, J.A.R.V.I.S. (Just A Rather Very Intelligent System) is a highly resourceful and quick-thinking AI system created by billionaire…
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Defeating Voice Deepfakes to Make Voice Biometric Authentication Secure
In an increasingly connected world, the importance of voice recognition technology for securing personal and financial information has become…
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Blogs
LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions
Once upon a time, in a world where telephones were the primary means of communication, humanity created a technological marvel – the Dual Tone…
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