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Case Studies
Improving Courier Customer Experiences with Conversational AI
Challenge The courier faced several challenges in its customer service operations, primarily related to package tracking, pickup scheduling, and…
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Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
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Case Studies
Accelerating Automation for a Financial Services Company with Conversational AI
Customer Established in 2000, this company provides health, wealth, retirement, and benefits solutions to over 6 million individual and…
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Case Studies
AI-Powered Customer Service Automation for Utilities
Challenge The company’s IVR solution was costly, not flexible enough to handle customer calls, and difficult to maintain. This prompted the…
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Case Studies
AI-Powered and Fraud-Proof Customer Service for a Large Credit Union
Challenge The customer was running an ageing Cisco on-premise infrastructure that they wanted to modernize and move to a fully cloud-managed Unified…
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Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI 
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
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Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…
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Case Studies
Piraeus Bank Cuts IVR handling time by 50% with Omilia’s AI Solution
Piraeus Direct Services (PDS) is the contact center operation of Piraeus Bank group, a multinational bank with headquarters in Athens, Greece and…
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