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Webinar
With IDC Guest Speaker Hayley Sutherland, Research Manager
Many enterprises are investing heavily in contact center AI but struggling to translate ambition into measurable outcomes that go beyond siloed success.
In this webinar, guest speaker IDC Research Manager Hayley Sutherland shares a practical four-pillar framework, helping organizations navigate by what is Valuable, Feasible, Responsible, and Expandable to select and prioritize the right AI use cases.
Omilia Chief Product Officer, Claudio Rodrigues then demonstrates how a self-learning agentic CX platform puts that framework into practice, moving beyond static automation toward AI that continuously observes, adapts, and improves.
Together, they offer a blueprint for contact center leaders ready to move from AI experimentation to enterprise-scale deployment.
