Featured in HIT Consultant
In this HIT Consultant feature, Omilia explores how Conversational AI is redefining patient-centered care, beginning with the first phone call.
Despite advances in digital health tools, voice remains the most trusted channel for patients, yet many providers still rely on outdated IVR systems. This article discusses how AI-powered virtual agents transform these interactions and provides four key priorities for success: strengthening security and compliance, improving first-contact experiences, integrating infrastructure and managing workloads effectively.
Read the full article in HIT Consultant to see insights on how Conversational AI is transforming patient engagement.
