The utility sector faces unprecedented challenges, from severe weather events causing unexpected outages and increasing operating costs to managing aging infrastructure. As a result, utility companies are under immense pressure to maintain their operations and provide reliable service.
A critical aspect of their service is verifying a customer’s identity, but this process can often be frustrating, especially when customers are contacting customer service to resolve an issue.
In this eBook, we cover:
- The conflict of choosing between security and convenience
- How to maintain a secure customer experience that is also virtually frictionless, to keep your customers happy
- What is Voice Biometrics
- How Voice Biometrics can increase security and decrease aggravation
- A real-world case study of Voice Biometrics implementation
