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Keeping the Lights On: How AI Helps Utilities Support Customers During Outages
Featured in T&D World Utility contact centers are facing mounting pressure as outages become longer and more frequent, leaving agents…
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Data Without Direction: Turning Contact Center Noise into Actionable Insight
Featured in SalesTechStar In this SalesTechStar article, Rob Brame highlights a paradox facing modern contact centers: despite being flooded with…
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Beyond the Bot: Why the Future of Customer Service Belongs to Voice AI
Featured in Call Center Times In Call Center Times, Claudio Rodrigues explains why Voice AI is becoming central to customer service. Rodrigues…
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AI Agents in Healthcare: Patient-centered care starts at the first call
Featured in Call Center Times The Call Center Times article “AI Agents in Healthcare: patient-centered care starts at the first call”, Kyle…
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Omilia Appoints Marios Fakiolas as Chief Technology Officer to Accelerate AI-Native Innovation
Omilia proudly announces the appointment of Marios Fakiolas as Chief Technology Officer.
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Omilia and Connex Cement Long-Term Collaboration, Driving Innovation in Conversational AI for Financial Institutions
Omilia and Connex are excited to announce a new milestone in their partnership.
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Tips for Driving Customers to Self-Serve
Featured in DestinationCRM In this DestinationCRM article, experts explore how self-service technology is transforming customer support. Among them,…
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Voice AI Becomes a Moneymaker
Featured in DestinationCRM In this Destination CRM article, the spotlight is on how AI-powered voice technology is reshaping the hospitality…
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Omilia and SpinSci Technologies Join Forces to Revolutionize Patient Access with AI-Powered, EHR-Integrated Self-Service
Omilia and SpinSci reimagine patient access by replacing outdated IVRs with context-aware Virtual Assistants, fully integrated with major EHR
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Harnessing the Power of Generative AI: Unlocking Value in Customer Service and Enterprise Workflows
Featured in Call Center Times Generative AI is emerging as a transformative force in customer service and enterprise operations. In this recent…
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Tips to Ensure Service Reps Can Access the Info They Need
Featured in DestinationCRM In this DestinationCRM article, Rob Brame, Solutions Consultant at Omilia, joins industry experts to discuss how Contact…
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Omilia and Bell Integration Partner to Drive AI-Powered Customer Experience Innovation in the UK
Bell Integration and Omilia are empowering businesses to modernize their contact centers, enhance automation, and deliver human-like customer…