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Omilia Appoints Armando Trivellato as EVP Growth Latin America and Iberia
Omilia announced the appointment of Armando Trivellato as Executive Vice President Growth to lead the company’s go-to-market strategy across Latin…
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Omilia and valantic Partner to Bring Agentic Voice AI to Enterprise Contact Centers Across DACH and Benelux
Omilia, the global leader in Self-Learning Agentic CX, partners with valantic, one of Europe's leading digital transformation and AI consultancies.
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Building Trust and Control in the Age of Autonomous AI
Featured in unite.ai In this article, Claudio Rodrigues, Chief Product Officer at Omilia, examines the accountability gap at the heart of enterprise…
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Your AI Shouldn’t Need Babysitting. Here’s What Comes Next.
Most contact centers have invested heavily in AI. Resolution rates haven't moved. Omilia CPO Claudio Rodrigues explains why the architecture is the…
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The CTO is dead. Long live the CTO
Featured in CIO The traditional CTO, technical gatekeeper, human compiler, chief approval officer, is obsolete. AI now produces system…
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Omilia Unveils the World’s First Enterprise-Grade Self-Learning Agentic CX Platform
A new AI era begins: zero-day deployment, continuous self-learning, and autonomous CX agents built for mission-critical customer service operations
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CX Industry Leaders Atento and Omilia Establish Strategic Partnership to Lead the Next Wave of Conversational AI Innovation
January 20, 2026 – Athens, Greece – Omilia, the global leader in Self-Learning Agentic CX and Atento, one of the world’s largest providers of…
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Powering Through Disruptions: How AI Is Transforming Customer Support for Utilities
Featured in CallCenterTimes Utilities are facing growing pressure from outages, rising customer expectations, tighter budgets, and increasingly…
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Customer Loyalty Wins. Customer Service Delivers.
Featured on CMSWIRE In this article from CMSWire, Claudio Rodrigues, Chief Product Officer at Omilia, explains how rising customer expectations are…
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What it Takes to Modernize the Most Trusted Communication Channel in Healthcare
Featured on Healthcare Business Today In this article from Healthcare Business Today, we discuss why the phone channel remains the most trusted…
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Omilia and Route 101 Strengthen Partnership with Certified Implementation Partner Status
Omilia deepens its UK presence through an expanded partnership with Route 101 to deliver transformative Agentic AI customer experiences, at scale.
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How to Advance Self-Service with the Latest Generative AI Bot
Featured in DestinationCRM The DestinationCRM article, “How to Advance Self-Service with the Latest Generative AI Bots” explores how generative…