News
Agents and Bots: A Collaborative Future in Contact Centers
Featured in No Jitter The traditional narrative positions AI bots against human agents in contact centers but innovative companies are…
News
Omilia Announces Launch of Agent Assist
Athens, 8 November 2023 – Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch…
Blogs
Defeating Voice Deepfakes to Make Voice Biometric Authentication Secure
In an increasingly connected world, the importance of voice recognition technology for securing personal and financial information has become…
News
Omilia Joins AWS ISV Accelerate Program
Acceptance into the AWS ISV Accelerate Program provides Omilia with co-sell support and benefits to connect with AWS field sellers globally,…
Case Studies
AI-Powered and Fraud-Proof Customer Service for a Large Credit Union
Challenge The customer was running an aging Cisco on-premise infrastructure that they wanted to modernize and move to a fully cloud-managed Unified…
Blogs
LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions
Once upon a time, in a world where telephones were the primary means of communication, humanity created a technological marvel – the Dual Tone…
Blogs
Customer Service Automation: How to automate your CX to reduce costs and increase CSAT
As digital transformation accelerates across industries, companies recognize the importance of customer service as a crucial aspect of the overall…
Blogs
What is Conversational AI? A 2023 CAI Customer Service Guide
For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star Trek, Captain Kirk could ask a…