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Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…
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News
Omilia’s ISO 27001 Certification
When it comes to choosing a business partner, security is always top of mind. On the other hand, businesses are increasingly feeling the…
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AI is helping call centre staff handle a tide of angry customers
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Choosing Natural Language Processing Applications for Your Business
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What Brings Virtual Conversations to Life?
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How Conversational AI Brings a Human Touch to Customer Service
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Why People Don’t Want To Talk To Bots | Dimitris Vassos, CEO and Founder, Omilia
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Omilia Partners with Lifesize to Bring the Power of Conversational AI to the Contact Center
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Omilia and ISO/IEC online privacy new standard
At Omilia, we are committed to providing exceptional customer services and solutions that respect and abide by the principles of the implemented…
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Boosting voice biometrics with speech recognition gives Omilia leg up in passive authentication
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Podcast – Why Your Contact Center Needs Voice Biometrics Today! A Conversation with Quinn Agen
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Case Studies
Piraeus Bank Cuts IVR handling time by 50% with Omilia’s AI Solution
Piraeus Direct Services (PDS) is the contact center operation of Piraeus Bank group, a multinational bank with headquarters in Athens, Greece and…
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