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AI: The Catalyst for Retailers to Master Customer Experience
Unlike many other industries, the retail sector is directly influenced by shifts in consumer psychology, attitudes, and preferences. During periods…
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News
Omilia Announces Launch of Pathfinder
Omilia launches Pathfinder to drastically reduce Conversational AI deployment times by 80% Athens, 18th July 2024 – Omilia a market…
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News
How AI Powers Up Utility Companies’ Customer Engagement
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Blogs
Unlocking the Potential of Generative AI in Customer Service
In recent times, there’s been a concerted effort to democratize conversational AI development, making it more accessible even to those without…
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News
Beyond the Chatbot: Omilia’s AI Revolution in Customer Service
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Case Studies
Powering Efficiency: PSEG’s Conversational AI Transformation
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News
AI’s role in transforming customer engagement for utilities
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Blogs
Keeping up with call center KPIs in Utilities
We’ve come across numerous organizations, including firms in the utilities sector, that link their contact center employees’ staff bonuses to…
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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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News
Omilia deploys conversational AI to improve customer interactions
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News
Four Predictions for the Contact Center of the Future
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Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
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