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Keeping up with call center KPIs in Utilities
We’ve come across numerous organizations, including firms in the utilities sector, that link their contact center employees’ staff bonuses to…
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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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News
Omilia deploys conversational AI to improve customer interactions
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News
Four Predictions for the Contact Center of the Future
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Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
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Case Studies
Accelerating Automation for a Financial Services Company with Conversational AI
Customer Established in 2000, this company provides health, wealth, retirement, and benefits solutions to over 6 million individual and…
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Case Studies
AI-Powered Customer Service Automation for Utilities
Challenge The company’s IVR solution was costly, not flexible enough to handle customer calls, and difficult to maintain. This prompted the…
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Blogs
Unbroken Lifeline: Modernizing Utility Call Centers with AI
Outages are all too common. Hurricanes, tornadoes and winter storms are particularly disruptive. When natural disasters hit, millions lose power,…
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News
Omilia Joins Talkdesk® AppConnect™ Marketplace
Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications,…
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News
How biometrics can fight back against AI voice deepfakes
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Blogs
Agent Assist is for Call Center Agents, What J.A.R.V.I.S is for Iron Man
J.A.R.V.I.S. saves the day many times over including in Iron Man 3, when Stark’s mansion is under attack, by remote controlling the Iron Man…
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News
AI Leadership Insights: Conversational AI
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