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Customer Service Automation: How to automate your CX to reduce costs and increase CSAT
AI Customer Service Automation: The Benefits and Considerations Thanks to AI advancements, businesses can now automate customer service tasks…
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Blogs
What is Conversational AI? A 2023 CAI Customer Service Guide
Conversational AI: What is It? For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star…
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Blogs
Banking in the Digital Era: The Role of AI in Enhancing Fulfillment and Trust
Fast forward to 2023. Digital transformation has allowed customers to access banking services and products through various digital channels,…
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Blogs
The Secret to Creating a Smarter Chatbot that Won’t Go Rogue
LLM is a huge step forward in AI that is changing the conversational AI landscape. One of the things it will be changing is the nature of contact…
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Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI 
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
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Blogs
Adaptable CAI – The Key To Getting Ahead In AFast-Moving World
Many banks are using CAI technology that cannot easily adapt to change. When the world, your business products and services, or your customers’…
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Blogs
CCaaS Migration Can Lead to Disaster or Triumph
There are a lot of good reasons to move to a cloud-based system. It’s a scalable solution that handles its own maintenance, and it can lower your…
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News
Omilia Launches Innovative AI Solution to Streamline Food Ordering and Menu Selection for Quick-Service Restaurants
Quick-Serve Food Ordering AI can integrate with existing POS systems, and can be customized to suit the unique requirements of each restaurant. The…
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News
The Digital Banker: Global Retail Banking Innovation Awards
Omilia & RBC have joined forces since 2016 to offer better banking experiences for millions of RBC customers. The Digital Banker for the 4rth…
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Case Studies
Eurobank Cuts Costs and Elevates Service with Omilia’s Conversational AI
Following a successful pilot with Omilia, Eurobank EFG took the decision to upgrade their old Voice IVR customer care portal to a new speech-enabled…
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News
Omilia’s ISO 27001 Certification
When it comes to choosing a business partner, security is always top of mind. On the other hand, businesses are increasingly feeling the pressure…
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News
AI is helping call centre staff handle a tide of angry customers
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