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Blogs
Keeping up with call center KPIs in Utilities
Often, companies base call center leaders’ bonuses on their IVR’s performance. With personal compensation on the line, we look at how call…
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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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News
Omilia deploys conversational AI to improve customer interactions
Featured in CIO Through the use of advanced Conversational AI, Omilia enables better customer service automation for enterprises across several…
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News
Four Predictions for the Contact Center of the Future
Dimitris Vassos, CEO and co-founder of Omilia, shares deep insights into industry shifts and what the future holds.
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Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
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Case Studies
Accelerating Automation for a Financial Services Company with Conversational AI
Customer Established in 2000, this company provides health, wealth, retirement, and benefits solutions to over 6 million individual and…
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Blogs
Unbroken Lifeline: Modernizing Utility Call Centers with AI
When natural disasters occur, the population can find themselves cut off from power, fresh water. But that’s not to say they should be cut off…
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News
Omilia Joins Talkdesk® AppConnect™ Marketplace
Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications,…
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News
How biometrics can fight back against AI voice deepfakes
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Blogs
Agent Assist is for Call Center Agents, What J.A.R.V.I.S is for Iron Man
In Iron Man, J.A.R.V.I.S. (Just A Rather Very Intelligent System) is a highly resourceful and quick-thinking AI system created by billionaire…
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News
AI Leadership Insights: Conversational AI
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News
How Generative AI Is Enhancing Customer Service and the Contact Center
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