Thursday, January 18th, 2024

Omilia today announced the launch of Conversational Voice on Talkdesk® AppConnect™, enabling businesses to seamlessly combine Conversational AI customer service automation with their existing Talkdesk CX CloudTM solution. 

Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications, devices, services, and out-of-the-box integrations that give businesses the flexibility to rapidly expand their contact center capabilities. With more than 80 available solutions, AppConnect provides enterprises with access to all the tools they need to remain agile and flexible in response to today’s evolving customer needs.

This partnership enables businesses to leverage Omilia’s advanced conversational and generative AI capabilities to automate customer interactions across voice and text channels. This ensures they can provide customer experiences that closely mimic those of a human and deliver accuracy rates exceeding 95%. By harnessing Omilia’s leading proprietary technologies, enterprise contact centers can improve customer satisfaction levels and reduce operational costs.

Conversational Voice and all AppConnect offerings are fully vetted and available in a streamlined interface that makes buying and connecting simple. Customers can also try many AppConnect applications before purchasing to ensure they are building the best contact center stack for their needs.

Reflecting on this partnership, Dimitris Vassos, CEO & Co-Founder of Omilia, said “the integration of Omilia’s Conversational Voice with Talkdesk’s CCaaS platform marks a significant milestone in taking our AI solutions to broader markets and to the businesses that will benefit the most. This partnership will enhance customer and agent experiences and raise the bar on service excellence.” 

“With the addition of Conversational Voice by Omilia to Talkdesk AppConnect, businesses can now quickly and easily integrate a best-in-class Conversational AI technology into their Talkdesk contact center solution to further enhance the experiences they provide their customers and leverage those experiences to create a competitive advantage in the market,” comments Chad Haydar, global vice president of channel and alliances, Talkdesk.