Featured in DestinationCRM
In this Destination CRM article, the spotlight is on how AI-powered voice technology is reshaping the hospitality industry, from restaurants to hotels, by boosting efficiency and enhancing customer experiences.
It features Taco Bell’s rollout of Omilia’s conversational AI which has already reached hundreds of U.S. locations, achieving impressive accuracy and service results. Dimitris Vassos, Omilia’s founder and CEO, explains how the technology not only improves operations but also creates happier teams by taking on repetitive tasks and elevating the guest experience.
Read the full article to explore what “service” means in the digital era:
