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At Omilia, we specialize in conversational AI solutions that drive exceptional customer experiences across industries. Our platform easily integrates with the top Contact Center as a Service (CCaaS) providers, empowering businesses to enhance their customer support with advanced AI-driven automation. By partnering with leading CCaaS solutions, Omilia provides seamless interaction flows across multiple channels, delivering both scalability and performance.
Explore how we integrate with the most trusted CCaaS platforms below:
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Omilia’s integration with NICE optimizes customer service through intelligent conversational AI that can be deployed across voice and digital channels. By connecting seamlessly to NICE’s robust cloud contact center solution, Omilia’s AI-powered assistants handle high volumes of customer interactions with efficiency, reducing response times and improving overall customer satisfaction. The integration leverages NICE’s powerful analytics to continuously improve AI responses and workflows, ensuring better outcomes.
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Our partnership with Genesys enhances customer experiences by combining Omilia’s cutting-edge conversational AI with Genesys’s omnichannel cloud platform. Whether it’s voice, chat, or social media, Omilia integrates naturally within the Genesys Cloud environment to drive personalized conversations and automated workflows. The result? Enhanced agent productivity, reduced operational costs, and happier customers.
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Omilia’s integration with 8×8 enables businesses to deliver superior customer support by combining 8×8’s unified communication platform with Omilia’s conversational AI expertise. The integration allows for efficient handling of customer queries across voice, chat, and email, providing seamless, automated experiences that elevate productivity. With powerful reporting and analytics, businesses can continually optimize their AI-driven interactions and ensure consistent service delivery. |
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Omilia and RingCentral work together to bring intelligent conversational AI to RingCentral’s robust cloud communications platform. Our seamless integration enables businesses to deliver automated voice and chat support, driving faster issue resolution and improved customer engagement. RingCentral’s powerful collaboration tools combined with Omilia’s advanced AI create a streamlined experience for both agents and customers, reducing wait times and enhancing productivity.
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With Omilia’s integration into Talkdesk’s modern cloud contact center, businesses can offer customers seamless conversational experiences that blend AI and human touch. Omilia’s natural language understanding and AI capabilities augment Talkdesk’s omnichannel platform, ensuring smooth, automated service and consistent interactions. By automating routine tasks, Omilia empowers agents to focus on complex issues, boosting agent efficiency and improving the overall customer journey.
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Omilia’s integration with Cisco’s cloud contact center platform enhances customer experiences by providing intelligent automation across all touchpoints. By combining Cisco’s advanced communication technologies with Omilia’s cutting-edge conversational AI, businesses can create personalized, self-service customer journeys that resolve issues quickly and effectively. The integration allows businesses to scale customer support while maintaining a high level of service and customer satisfaction.
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Seamlessly manage voice, chat, email, and social media interactions with one integrated platform.
Benefit from cloud-based scalability and security with each of our trusted CCaaS partners.
Automate routine interactions and free up agents to focus on higher-value tasks.
Use real-time analytics and machine learning to continuously improve customer interactions.
