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  • Get insights on the latest advancements in conversation design, the dynamic world of conversational AI, machine learning, LLMs, data training, and prompt engineering.
  • Watch a live demo of Omilia Conversational AI Voice and Chat solution to experience first-hand what effective customer service automation looks like.
  • Experience how Omilia leverages generative AI to supercharge its Conversational AI platform. Discover how LLMs accelerate deployment timelines, allowing businesses to unleash the potential of AI-powered conversations faster than ever before.


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    Speaking Session | Tuesday, October 29th 2:30 PM

    AI Meets the Drive-Thru: Yum! Brands and Taco Bell’s Journey to Automated Customer Service!

    In this upcoming speaking session Yum! Brands Director of Data Science & AI, Rockford Yost, and Omilia’s Vice President of Business Development, Quinn Agen, will discuss their experience deploying AI-driven automated voice ordering at Taco Bell drive-thrus. Rockford Yost, will highlight the +2 year journey from selecting a vendor, to proving out the solution, to scaling the technology.

    Attendees will hear about the lessons learned, and the challenges of integrating advanced technology into fast-paced environments. The session will include an overview of the benefits of streamlining the ordering process, and the positive impact on customer and team member experience. Omilia’s Quinn Agen will provide valuable transparent insights into the tech stack that enabled the project, including insider tips on model tuning and best practices employed by the Omilia team in order to enable the deployment and scaling of the technology. Attendees will hear how Voice AI is enhancing the human team member experience, while improving speed with enhanced service. Participants will walk away with practical tips and valuable insights to apply within their own companies.

     

    Rockford Yost

    Director of Data Science & AI, Yum Brands
    Rockford Yost has over five years of experience at Yum Brands, where he has played a key role in leading and expanding the company’s in-house AI/ML capabilities. He has successfully delivered scaled AI solutions across Yum’s global footprint, driving innovation in areas such as Demand Forecasting, AI Store Supply Automated Reordering, and Labor Forecasting and Optimization. He continues to spearhead impactful AI initiatives that enhance operational efficiency and business performance on a global scale.

    Quinn Agen

    VP of Business Development, Omilia
    Quinn Agen is responsible for growth at Omilia and was part of the journey in evolving the company from a small team in Greece to a large-scale global operation with a Virtual Assistant platform that has supported over a billion customer care interactions in natural language in more than 15 countries. Quinn heads the Omilia sales organization and works directly with large enterprises in identifying new customer needs and developing comprehensive virtual assistants that focus on ROI and operational savings.
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