Customer Connect Expo 2025

Join Omilia at Customer Connect Expo 2025!

Join us at Customer Connect Expo to see how Omilia is redefining contact center service with our cutting-edge solutions to enhance agent performance, streamline operations for greater efficiency and drive higher customer satisfaction!

Speak with our experts and get a demo of our new Gen-AI powered Omilia Workforce AI that eliminates manual call monitoring and provides an “X-ray” of your customers’ experience.

Connect with us at Booth 201 to see live demos and explore how Omilia can help you build an AI-first customer experience strategy!

Use discount code OMILIANATURAL100 at checkout to receive a full waiver on your event pass.

Speaking Session | Wednesday, 16 April, 2:45 – Keynote Theater 1

AI Meets the Drive-Thru: Taco Bell’s Journey to Automated Customer Service

Yum! Brands’ Nobel Kuppusamy, Director, Software and Artificial Intelligence, and Omilia’s VP of Business Development, Quinn Agen, will discuss AI-driven voice ordering at Taco Bell drive-thrus. They will share their 2+ year journey—from vendor selection to scaling—covering key lessons and challenges. Quinn will provide insights into the tech stack, model tuning, and best practices that enabled successful deployment. Nobel will reveal how Taco Bell uses Omilia’s Voice AI to deliver fast, human-like drive-thru experiences that boost customer satisfaction and sales through smart upselling. It also reduces staff workload, improves service quality, and contributes to lower employee turnover and strong store performance.

Nobel Kuppusamy

Director, Software and Artificial Intelligence, Yum! Brands

Nobel Kuppusamy is the Director of Software and Artificial Intelligence at Yum! Brands, where he leads the ideation, piloting, and deployment of Voice AI for Taco Bell Drive Thru and evaluates computer vision solutions. Prior to this, he served as Senior Manager of Emerging Technology at KFC Global, where he analyzed technology trends and forged strategic partnerships. Nobel also held the position of Sr. Systems Architect at Yum! Restaurants International, where he played key roles in systems architecture, process improvement, and the implementation of large-scale ERP systems.

Quinn Agen

VP of Business Development, Omilia

Quinn Agen is responsible for growth at Omilia and was part of the journey in evolving the company from a small team in Greece to a large-scale global operation with a Virtual Assistant platform that has supported over a billion customer care interactions in natural language in more than 15 countries. Quinn heads the Omilia sales organization and works directly with large enterprises in identifying new customer needs and developing comprehensive virtual assistants that focus on ROI and operational savings.