Connex Deepen Omilia Partnership with Certified Implementation Partner Status
Athens, Greece – July 10th, 2025 – Omilia, a global leader in Conversational AI (CAI), and Connex, a top-tier customer experience transformation provider, are excited to announce a new milestone in their partnership: Connex’s official certification as an Omilia Certified Implementation Partner (CIP). This achievement formalizes more than five years of close collaboration, during which the two companies have delivered over 15 successful projects and built a team of 20+ Omilia-certified implementation experts.
Since the inception of their partnership, Omilia and Connex have worked side-by-side to bring advanced conversational AI to enterprise clients, with a particular focus on the financial services sector. Their joint projects have enabled banks and financial institutions to modernize customer service, streamline operations, and enhance security, all while delivering more natural, human-like interactions through Omilia’s AI-driven platform.
Omilia’s Certified Implementation Partner program represents the highest standard for partner excellence, requiring rigorous training and certification. Connex’s attainment of this certification is a testament to its technical expertise, deep industry knowledge, and proven ability to deliver results at scale.
Omilia and Connex’s partnership is distinguished by its impact on financial institutions. By leveraging Omilia’s conversational AI technology, Connex has helped clients achieve higher call containment rates, improved customer satisfaction, and lower operational costs. These benefits are especially critical in the highly competitive and regulated financial sector, where customer expectations and compliance requirements are continually evolving.
“Connex has been a trusted partner of Omilia for years, with a track record of successful implementations” commented Dimitris Vassos, CEO and co-founder of Omilia. “Their team’s deep expertise, particulary in the financial services domain, sets the stage for us to help more organizations reap the benefits of conversational AI. We look forward to many more success stories together.”
“This milestone in our partnership with Omilia is a testament to the transformative results we’ve achieved together over the past five years,” said Bart Markandaier, COO at Connex. “We’ve brought next-generation conversational AI to leading banks, boosting their customer experience and efficiency. By becoming a Certified Implementation Partner, we’re solidifying our commitment to continue innovating and delivering value for our clients well into the future.”
With the Certified Implementation Partner status, Connex clients will receive not only expert implementation but also Omilia’s world-class technology to address the unique needs of highly regulated sectors like finance, where service excellence and security are paramount.
