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Omilia Cloud Platform
Drive customer delight, operational efficiency and rapid time to value
The only Conversational AI unified native platform for customer service, powered by Generative AI, with advanced speech and voice biometrics technology, high accuracy rates, and flexible customization options to deliver rapid ROI
Virtual Assistants provide human-like understanding to engage customers.
Our advanced speech recognition engine and Natural Language Understanding that has over 95% intent identification accuracy, comparable to, or sometimes even better than, a human listener. Our virtual assistants provide human-like understanding to engage customers and achieve over 90% task completion rate.
A single platform enables omnichannel conversational experiences.
Provide service across your customers’ channel of choice, either voice (IVR), chat, messaging apps, mobile apps or smart speakers. Enhance the IVR experience with the seamless integration of rich, interactive, multi-modal applications and leverage text, graphical, touch, and voice interfaces.
Seamlessly integrate with your CCaaS solution at the click of a button, for quick deployment.
The platform provides out-of-the-box integrations at the click of a button with NICE CXone, RingCentral, Genesys Cloud CX™, Amazon Connect, Talkdesk and Lifesize CXengage. It also includes predefined integrations with Microsoft Dynamics 365, Salesforce, and SAP for easy interoperability.
Architecture supports high availability and performance demands with flexible deployment options.
Have full control to tailor set up to fit your specific requirements with either Multi-Tenant, Exclusive-Tenant SaaS or Private Cloud models. Opt for a fully managed service or we provide you all the tools to build and manage your own deployment.
With 99.99% uptime SLAs to securely and reliably support high availability and performance demands, you have the peace of mind to efficiently handle millions of complex interactions, meet spikes in demand, and scale your business.
Complies with the most robust data privacy and security standards to guarantee your regulatory adherence and data sovereignty.
Data protection and cyber security are at the core of the platform. You have full control of your data privacy and security as we ensure data sovereignty, no third-party sharing and real-time redaction.
Security certifications include PCI-DSS, AICPA SOC 2 Type II, ISO/IEC 27001:2013 and UK NCSC CyberEssentials, and we comply with regulations and standards including EU GDPR, UK GDPR, CCPA, and HIPAA.
Multi-layered voice biometrics and anti-fraud mechanisms to protect your contact center.
Reduce fraud risk and prevent malicious attacks from breaching your contact center.
Our multi-layered anti-fraud mechanisms and intelligent authentication solutions include Passive Voice Biometric Verification and Enrollment, Liveness Detection, Blocklisting, Speaker Change Detection and ANI Spoofing Risk Analysis.
Create CAI applications in minutes with +96% intent understanding accuracy day one.
With miniApps®, industry specific task bots powered by GenAI, you can create Conversational AI applications in minutes, with +96% intent accuracy from day one.
miniApps provide out-of-the-box natural language understanding models and dialog flow logic for tasks such as industry-specific intent capture, numeric and alphanumeric capture and more.
Easily click-and-configure your miniApps to create your ideal customer journey.
Design and deploy Conversational AI applications in days, not months, without coding or AI expertise.
Reduce design and development effort with our revolutionary bot Orchestrator® to drag and drop miniApps and synthesize the conversational steps between a caller and an application.
Use Pathfinder™ to easily ingest and analyze raw, unstructured customer service data in seconds to uncover more opportunities for task automation.
Flexibility to tailor the platform to reflect your unique brand and full control to develop and manage it yourself.
Our ready-to-use applications, flexible architecture, and robust APIs give you the power to quickly and seamlessly implement Omilia into your environment.
You have flexibility to tailor it to your brand and full control to develop and manage the platform at your own pace to meet your unique business needs.
Powered by Generative AI, trusted external and in-house LLMs.
OCP® can be integrated directly with your business, external applications or, devices.
We bring AI to your favourite platform so you can meet your customers in the channel they use every day. Omilia is integrated with the biggest CCaaS providers and messaging platforms to make your Go-Live as quick as clicking a button.
01/06/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Overall, a very positive experience. Vendor is very receptive of their customer feedback. Very good customer service.
Read More24/07/2024
Reviewer Role:
IT Services
Company Size:
10B - 30B USD
Industry:
Banking Industry
Every employee of Omilia I came into contact with is proud of their company and wants every engagement to be a successful one.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Our overall experience with implementing with the Omilia project team was excellent. They quickly understood our requirements and also offered feedback and potential room for improvement.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Collaboration with the project team and their ability to deliver on complex use case requirements such as multi intent transaction automation, alpha-numeric, and multi-language, allowed us to achieve deployment with faster speed to market.
Read More05/07/2024
Reviewer Role:
IT
Company Size:
1B - 3B USD
Industry:
Banking Industry
Stable network that works great for the self-service of our client's needs. Seamless workflow when changes are needed to update intents
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
Omilia has gone above and beyond to meet our needs. Our deployment was quick, and the support was excellent.
Read More11/07/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Travel and Hospitality Industry
We have been very impressed with Omilia's IVR solution and people. Everything from interacting with Omilia staff to requirements gathering and implementation has been exceptional. This IVR was selected due to its AI abilities and so far it has delivered what was promised.
Read More11/07/2024
Reviewer Role:
Engineering - Other
Company Size:
10B - 30B USD
Industry:
Banking Industry
Omilia has been very responsive to issues and questions we have had through the entire process.
Read More15/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Energy and Utilities Industry
Omilia teams were able to deliver on complex use cases quickly, helping us meet our delivery schedule. They continue to collaborate closely with our teams on IVR optimizations.
Read More15/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
10B - 30B USD
Industry:
Manufacturing Industry
Excellent experience. Leveraged Omilia to deliver an improved customer experience.
Read More16/07/2024
Reviewer Role:
Operations
Company Size:
250M - 500M USD
Industry:
Travel and Hospitality Industry
Omilia has been a great partner from the first POC test to market test.
Read More17/07/2024
Reviewer Role:
Product Management
Company Size:
<50M USD
Industry:
Energy and Utilities Industry
Very responsive and knowledgeable, easy to work with, work ethics are high
Read More18/07/2024
Reviewer Role:
IT
Company Size:
1B - 3B USD
Industry:
Transportation Industry
The implementation team from Omilia was amazing and made our rollout simple. Omilia is a true partner and focuses on how to further our business needs.
Read More18/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
1B - 3B USD
Industry:
Banking Industry
They are always supportive and deliver great service and assistance when needed
Read More19/07/2024
Reviewer Role:
Engineering - Other
Company Size:
250M - 500M USD
Industry:
Banking Industry
Ability to deliver complex use cases with top quality; agility and top speed. Hundreds of out of the box functionalities in the contact center space.
Read More19/07/2024
Reviewer Role:
Product Management
Company Size:
<50M USD
Industry:
Banking Industry
Omilia has been a great partner for us to date, and has been particularly flexible/accomodating to our unique needs. We have a strong POV/vision of vision for IVR both from customer/business and E2E tech stack perspectives, of which Omilia has been fully aligned and supporting.
Read More26/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Energy and Utilities Industry
The team has been very attentive to our needs and expectations and has been fairly consistent with communication. The uptime of the system and updates has been satisfactory.
Read More29/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
500M - 1B USD
Industry:
Banking Industry
This is an exclusive package of functions that is based on the cloud. NLU corresponders perfectly to the Greek Language. The cooperation is at a very high level and efficient and with deliverables as agreed.
Read More29/07/2024
Reviewer Role:
Customer Service and Support
Company Size:
3B - 10B USD
Industry:
Healthcare and Biotech Industry
The Omilia team is compiled of experts. They care about the functionality of their product and the success of their clients. I felt valued as a customer.
Read More29/07/2024
Reviewer Role:
Software Development
Company Size:
3B - 10B USD
Industry:
Banking Industry
Overall, my experience with Omilia has been very good. It's rare to engage with a vendor where it feels like a true partnership, and they care as much about the customer experience as we do.
Read More01/08/2024
Reviewer Role:
Sales and Business Development
Company Size:
250M - 500M USD
Industry:
Telecommunication Industry
Our ICT Sales team resells OCP as part of ICT projects solutions. This is a great experience because: 1) OCP is user-friendly and allows quick deployment, 2) OCP is well accepted from the part of our customers, 3) Omilia is a well committed partner.
Read More05/08/2024
Reviewer Role:
Engineering - Other
Company Size:
30B + USD
Industry:
Banking Industry
Omilia has been an outstanding partner, providing excellent resources to support our growth and system utilization. Their product team aligns with our vision and has delivered numerous enhancements to meet our specific needs.
Read More28/08/2024
Reviewer Role:
IT
Company Size:
10B - 30B USD
Industry:
Energy and Utilities Industry
Omilia has been a great partner. They have delivered amazing AI solutions that fits our needs. The team that has been working with us are phenomenal and best at what they do. They are customer focused and always come up with innovative solutions that are very helpful to our business. Omilia team is very adjustable to the time and needs of the customer.
Read More