Close

Through the use of advanced conversational AI, Omilia enables better customer service automation for enterprises across several markets. John Diatto, an enterprise account executive with Omilia, demonstrates a fast-food restaurant drive-through scenario where the AI can not only understand the context of the human speaker, but make changes on the fly.

More from Omilia

Analyst Reports
Gartner® Voice of the Customer for Enterprise Conversational AI Platforms 2024
Omilia is the Only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™ Omilia has been recognized as a…
Blogs
How To Use Conversational Analytics to Improve Customer Service
Conversational analytics helps contact centers analyze customer interactions in real-time, uncovering key insights to enhance self-service,…
Case Studies
Storm-Proof Future Ready IVR: How Omilia’s AI Reshaped PSEG’s Contact Center
PSEG needed a modern, flexible, AI-driven solution that could improve automation, enhance customer experience, increase containment rates, and…
Book a demo