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With Nuance Recognizer reaching end-of-life, now is the time to upgrade to Omilia’s next-generation Conversational AI solution that delivers superior customer interactions. Omilia provides a future-ready platform that enhances customer engagement across all channels.
Replace your Nuance speech recognition engine with Omilia’s deepASR, which means you do not need to redevelop your entire application. You can choose if and when you move to the cloud and a full Conversational CX at your own pace in the future.
Omilia offers a full migration path to the Omilia Cloud Platform® for customers with end-of-life ASR and IVR platforms. You will be able to transition from your legacy directed dialog or NLU IVR to Omilia’s Conversational AI solution, which will provide a vastly improved user experience and performance boost.
On this path Omilia will leverage the powerful Gen AI capabilities of Omilia Pathfinder to reverse engineer your legacy IVR Application’s scope and flows and automatically bootstrap your new Conversational AI Application.
Pathway to Generative AI
Omilia is highly qualified to assist you in realizing the array of potential benefits of GenAI for your contact center and will help you balance the risks and rewards of different AI strategies. You will be able to test and automate customer-facing applications powered by GenAI while ensuring you maintain proper controls and are able to mitigate critical business risks.
As an industry leader in Conversational AI, Omilia partners with enterprise clients who maintain and rely on large customer service operations, including critical contact centers, by enabling them to use the power of AI to automate customer service, reduce the risk of fraud, and enable agents for success.
Omilia provides the only Conversational AI unified native platform for customer service, powered by Generative AI, with advanced speech and voice biometrics technology, high accuracy rates, and flexible customization options to deliver rapid ROI.
