Alfa Bank

Alfa Bank has significantly cut costs by reducing average handling time and taking agent to agent transfers to almost zero overnight. Alfa has also capitalised on Omilia’s adaptive maintenance to ensure it keeps its voice customer care portal up to date and functioning at peak performance.

“It is worth mentioning that Omilia has managed, on short notice, to implement and deliver major changes in our system within only a few hours. Omilia became a valuable partner in an emergency situation when many thousands of people concurrently called our call center to receive specific information. Omilia managed to change the Alfa Bank NLU call center application within a few hours and handle the calls appropriately!

“We strongly recommend Omilia, as a credible partner that has been able to deliver a robust solution and proven results in Russian, Ukrainian and mixed language.”