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Blogs
Defeating Voice Deepfakes to Make Voice Biometric Authentication Secure
In an increasingly connected world, the importance of voice recognition technology for securing personal and financial information has become…
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News
Omilia Joins AWS ISV Accelerate Program 
Acceptance into the AWS ISV Accelerate Program provides Omilia with co-sell support and benefits to connect with AWS field sellers globally,…
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News
Lack of LLM Developers Impacting AI Ecosystem
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Case Studies
AI-Powered and Fraud-Proof Customer Service for a Large Credit Union
Challenge The customer was running an aging Cisco on-premise infrastructure that they wanted to modernize and move to a fully cloud-managed Unified…
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Blogs
LLMs: The Missing Piece to Restoring the Human Touch in Automated Interactions
Once upon a time, in a world where telephones were the primary means of communication, humanity created a technological marvel – the Dual Tone…
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Blogs
Customer Service Automation: How to automate your CX to reduce costs and increase CSAT
As digital transformation accelerates across industries, companies recognize the importance of customer service as a crucial aspect of the overall…
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Blogs
What is Conversational AI? A 2023 CAI Customer Service Guide
For years, having a productive conversation with a computer was solidly in the realm of science fiction. On Star Trek, Captain Kirk could ask a…
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Blogs
Banking in the Digital Era: The Role of AI in Enhancing Fulfillment and Trust
The modern banking industry traces its origins to Amsterdam in the 17th century. Over time, new technologies like paper money, the printing press,…
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Blogs
The Secret to Creating a Smarter Chatbot that Won’t Go Rogue
You’ve probably been hearing a lot about ChatGPT and Bing Chat AI. Large language model (LLM) AI chatbots like these are currently all the rage,…
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Case Studies
Leading Multinational Financial Services Company Boosts Customer Satisfaction with Conversational AI 
The company’s chief architect stated, “We were facing a major problem with our older IVR system. It was going to end-of-life, and it was…
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Blogs
Adaptable CAI – The Key To Getting Ahead In AFast-Moving World
Conversational Artificial Intelligence (CAI) has become a crucial tool for banking call centers to achieve enhanced self-service fulfillment for…
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Blogs
CCaaS Migration Can Lead to Disaster or Triumph
On-premise contact centers are quickly becoming as out-of-date as landlines and 8-track tapes. Companies like Genesys are ending on-premise contact…
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