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Case Studies
Improving Customer Satisfaction and Enhancing Containment for Leading Financial Services Company
The IVR system’s combination of DTMF options and speech-enabled directed dialog was ineffective in providing a personalized and efficient…
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Case Studies
Maximizing Efficiency in Public Employee Retirement Services with Conversational AI and Voice Biometrics
Challenge The company was looking to improve the customer experience in their call center and to automate more of their IVR services: The company…
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Case Studies
Accelerating Automation for a Financial Services Company with Conversational AI
Customer Established in 2000, this company provides health, wealth, retirement, and benefits solutions to over 6 million individual and…
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Blogs
Unbroken Lifeline: Modernizing Utility Call Centers with AI
When natural disasters occur, the population can find themselves cut off from power, fresh water. But that’s not to say they should be cut off…
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News
Omilia Joins Talkdesk® AppConnect™ Marketplace
Talkdesk AppConnect™ is an industry-leading customer experience solutions marketplace featuring a broad range of advanced applications,…
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News
How biometrics can fight back against AI voice deepfakes
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Blogs
Agent Assist is for Call Center Agents, What J.A.R.V.I.S is for Iron Man
In Iron Man, J.A.R.V.I.S. (Just A Rather Very Intelligent System) is a highly resourceful and quick-thinking AI system created by billionaire…
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News
How Generative AI Is Enhancing Customer Service and the Contact Center
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News
How to Attract LLM Developers Amidst the AI Boom
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News
Omilia Announces Launch of Agent Assist
Athens, 8 November 2023 – Omilia, a market leader in enterprise Conversational Artificial Intelligence (CAI), announced today the launch…
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News
Five Things You Need To Create A Highly Successful Career In The AI Industry
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News
Behavioral Biometrics: A Safe Middle Ground for the Fight Against Financial Fraud?
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