Beyond the Chatbot: Omilia’s AI Revolution in Customer Service

Omilia Co-Founder and CEO Dimitris Vassos sat down with tech influencer Evan Kirstel to discuss a variety of topics impacting contact centers across industries, including:

•   creating a conversation AI contact center solution that customers and enterprises both benefit from,

•   the impact of deepfakes,

•   how voice biometrics, along with behavior analytics can help stop fraudsters,

•   and the evolving role of the contact center agent