Celebrating 20 years of Leading Innovation

We’ve been doing it for 20 years. We know what we’re doing.

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It’s incredible to think that Omilia has been running for 20 years. Back then, technologies like Speech Recognition and Natural Language Understanding seemed foreign, seemed to come from a distant future. Not for us. It was on 2002 when we started Omilia, literally out of a garage, to destroy the conventional conversational experiences as they were implemented then, and reinvent the way of communicating with customers. We wanted to lead the way to customer service automation, but not just automation; create little meaningful experiences, understand the caller and communicate with him at his own language and convenience. At the end, it’s no surprise that many of our end customers feel compelled to say “thank you" to our Virtual Agents.

But we are not slowing down. Our journey towards a better and friendlier customer service is not stopping here. As we enter our second decade we want to commit to constant innovation and growth.

We commit to listening our customers, understand their ambitions and goals, and work towards to achieve them. We commit to continuously thrive in the Conversational AI market and deliver business that brings smiles. We commit to all of you.

So, here’s to a great future. Here’s to our clients, partners and colleagues that are making this happen. May we keep on thriving and outshine our past achievements in the future.

Dimitris Vassos, CEO & Chief Architect

What our clients say about us

Gartner Peer Insights reviews constitute the subjective opinions of individual end users based on their own experiences and do not represent the views of Gartner or its affiliates

How it all Happened


Omilia was founded

It started as a contact center integrator, building solutions on top of 3rd party software.


Omilia signs its first customer

Omilia’s first customer was Blue Star Ferries in Greece.


Omilia Builds its own Dialog Manager

It allows a free, natural dialog between the system and the caller.


Omilia builds its STT

Omilia’s first customer was Blue Star Ferries in Greece.


Omilia enters N.America market

One year later it deploys the first truly Conversational Virtual Agent solution in RBC.


Omilia goes on Cloud

Omilia launches Omilia Cloud Platform.


Omilia raises 20m

Omilia raises 20m from Grafton Capital to continue the growth of AI.

Quick facts

Leaders in the Market

Omilia recognized as a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

IDC MarketScape:
Omilia named a leader for worldwide Conversational AI Software Platforms for Customer Service 2021

Being recognized as a LEADER among the most powerful Conversational Artificial Intelligence Software Platforms for Customer Service while Omilia is turning 20 is a very important milestone for us.

See for yourself what 20 years of experience and innovation can do for your business