Celebrating 20 years of Leading Innovation

It’s incredible to think that Omilia has been running for 20 years. Back then, technologies like Speech Recognition and Natural Language Understanding seemed foreign, seemed to come from a distant future. Not for us. It was on 2002 when we started Omilia, literally out of a garage, to destroy the conventional conversational experiences as they were implemented then, and reinvent the way of communicating with customers. We wanted to lead the way to customer service automation, but not just automation; create little meaningful experiences, understand the caller and communicate with him at his own language and convenience. At the end, it’s no surprise that many of our end customers feel compelled to say “thank you" to our Virtual Agents.

But we are not slowing down. Our journey towards a better and friendlier customer service is not stopping here. As we enter our second decade we want to commit to constant innovation and growth.

We commit to listening our customers, understand their ambitions and goals, and work towards to achieve them. We commit to continuously thrive in the Conversational AI market and deliver business that brings smiles. We commit to all of you.

So, here’s to a great future. Here’s to our clients, partners and colleagues that are making this happen. May we keep on thriving and outshine our past achievements in the future.

Dimitris Vassos, CEO & Chief Architect