Omilia’s founder and CEO Dimitris Vassos discusses the future of speech technology as part of the Enterprise Connect 2018 Innovation Showcase.
I’m Dimitris Vassos. I’m CEO, founder of Omilia. In our opinion, speech is the most important user interface modality. It’s what all humans use every day to communicate between them. It’s the natural interface as well when customers call in and expect to be serviced in a contact center. We have taken speech to a whole new level in terms of allowing customers to have an unstructured, automated dialogue with a system to get serviced, very much in the same way as they’re getting serviced from a human agent.
Speech today or in the past has been a little bit misunderstood. It’s a base technology that enables interaction, but by itself, standalone, it’s not enough. You need to top that up with language understanding. And once you have language understanding, you need to be able to do a dialogue. So, all these different layers of technology are very important, they’ve been missing from the markets until today. Omilia brings all that together in a connected, coherent solution that really provides business benefits. So, we’re all about having natural dialogues with a system, essentially, very much in the same sense that you are having a dialogue with a human.