We are proud to announce that Omilia scored a 3.91/5 in the Voice Bot in Call Center Use Case and a 3.82/5 in Customer Service Use Case in the March 2022 Gartner Critical Capabilities for Enterprise Conversational AI Platforms.
“This Critical Capabilities report identifies the major functional capabilities that enterprise conversational AI platforms include, weighted for what Gartner sees as the five most common use cases.”
Our Omilia Cloud Platform enables every business to build Conversational AI applications by providing a set of built-in tools that combine Omilia’s years of experience in Speech Recognition, NLU, Dialog Management & Voice. We believe this recognition shows our dedication to keeping up with industry needs and work toward helping businesses gain real ROI and exceeding their customers’ expectations in CX.
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Gartner Critical Capabilities for Enterprise Conversational AI Platforms, Magnus Revang, Anthony Mullen, Bern Elliot, March 2022
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