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According to Gartner,
“By 2025, 40% of all inbound voice communications to call centers will use speech-to-text technology.”
– Market Guide for Speech-to-Text Solutions 2020
Omilia was Named by Gartner as a Representative Vendor in “Market Guide for Speech-to-Text Solutions 2020”.
“STT solutions transcribe speech into text, enabling a range of applications that include text analytics, conversational assistants, speech data mining and speech translation. Application leaders must consider the specific capabilities they are looking for to properly evaluate vendor offerings.”, as per the report.
As stated by Gartner “For successful deployments of STT-powered applications, Application leaders responsible for customer service and support technology should:
· Pick a solution that can meet the needs of their industry, one that supports customization and features that can serve multiple use cases.
· Budget for additional work to configure the solution for the language of the business by testing vendors in POCs with typical content to gauge any additional effort.
· Ensure that STT, NLT and analytic applications can leverage STT investments by validating that applications can share access to key semantic assets such as dictionaries, taxonomies, synonyms and lexicons.”
Read Gartner’s new Report and we think you‘ll learn the secrets of how to successfully deploy SST-powered applications.
“Over the next five years, we expect to see a further evolution of offers into broader voice services presented as synergistic suites. Niche solutions will continue to play a role as best-of-breed offers, supporting less common languages (e.g., Malayan or Sinhalese) or applications targeting specific niche requirements. Meanwhile, broad suites from the very large artificial intelligence (AI) cloud providers will increasingly dominate the NLT ecosystems. These will share language and acoustic assets for broader performance across STT, text to speech (TTS), speech mining, translation, conversational platforms, NLG and others (see Figure ). “
– Market Guide for Speech-to-Text Solutions 2020
– Gartner, Market Guide for Speech-to-Text Solutions, Anthony Mullen, Bern Elliot, Adrian Lee, 22 April 2020
– This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Omilia