Innovative combination of technologies and services driven by AI will evolve the call center, reduce costs and improve overall customer experience
“Our partnership with Lifesize speaks to our commitment to make advanced conversational AI technology more accessible,” said Dimitris Vassos, CEO of Omilia. “Companies using the Lifesize CxEngage cloud platform can now provide a customer service experience that makes it easy to engage with a virtual agent while significantly reducing costs. A combination of our unique natural language understanding capabilities, state-of-the-art speech recognition engine and omnichannel dialogue management platform is advancing our industry, and we are proud to bring the value of our solutions to Lifesize customers.”
AiThority picking up on the Omilia and Lifesize partnership here.
To learn more about how Lifesize and Omilia are optimizing contact center customer service together, visit https://www.serenova.com/products/integrations/cxengage-omilia-ai-call-center.
A visionary combination of technology and art that started from a small garage in 2002, Omilia is now home to solution architects, engineers, developers, linguists, and individuals who share one goal – to deliver unfeigned human experience through virtual communication. Omilia implements Artificial Intelligence and Natural Language Understanding in Customer Care, providing omnichannel conversation capabilities, speech recognition, and voice biometrics to enable enterprises to transform and improve their customer’s experience. With call center deployments of Conversational Virtual Agents in over 15 countries worldwide, in more than 24 languages, Omilia facilitates more than 1 billion customer interactions. Omilia’s solutions offer a truly unconstrained and genuine communication experience.