Join Omilia at
NICE Interactions 2024

Discover the most advanced innovations in digital, self-service, and AI for CX.
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Why attend?

Explore

Watch a live demo of Omilia Conversational AI Voice and Chat solution to experience first-hand what efficient automation looks like.

Learn

Talk to our experts about your Customer Service pain points, and get the industry’s best practices and suggestions for an efficient automated CX strategy.

Connect

Engage in honest sidebar conversations to gain real peer insights and learn about Omilia’s case studies and references in your industry.

Join Our Session on Redefining Customer Experience in Finance

Tuesday, June 6, 4:00 – 4:45 EST

The Conversational AI Frontier: Redefining Customer Experience in Finance!

Get ready to dive into the future of customer experience in the financial services industry! Join us for a captivating panel session featuring a leading financial services company, Millennium Trust, as they unveil how they’ve harnessed the power of conversational AI to elevate their customer interactions. Discover the game-changing benefits of implementing AI and witness firsthand how it’s reshaping the financial services landscape. 

Join Our Session on Redefining Customer Experience in Finance

Discover how Millennium Trust leverages the power of AI to revolutionize customer interactions in the financial services industry.

The Conversational AI Frontier:
Redefining Customer Experience in Financial Services!

  • Tuesday, June 6
  • 4:00 - 4:45 EST

David Trafton

VP of Client Services, Millennium Trust

Speaker Bio:

Dave Trafton is the Senior Director of Quality Assurance, Training and Special Projects. He oversees, integrates and partners with all client facing groups to ensure that their customer service needs are exceeding expectations.

Henry Pezzo

Director, NA Sales

Moderator Bio:

Henry Pezzo joined Omilia in 2020 as Director North America Sales. In his role he helps enterprise clients across multiple industries to understand the value of the Omilia Cloud Platform and to ensure customers have a successful adoption and implementation of Conversational Artificial Intelligence and Voice Biometrics.

Session Abstract:

Get ready to dive into the future of customer experience in the financial services industry! Join us for a captivating panel session featuring a leading financial services company, Millennium Trust, as they unveil how they’ve harnessed the power of conversational AI to elevate their customer interactions. Discover the game-changing benefits of implementing AI and witness firsthand how it’s reshaping the financial services landscape.

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    Meet 1:1 with a Conversational AI Expert

    Meet our team in New York and let’s discuss best practices for mastering digital interactions, CX automation, and agent empowerment. 

    Real-world case studies

    What we achieve with NICE

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    containment

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    CSAT improvement

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    Streamline and Secure your contact Center with Omilia and NICE CXone

    Omilia is a DEVone NICE partner offering Customer Service Automation and Authentication solutions to businesses looking to achieve enhanced levels of Customer Care Fulfillment Success with AI-based Self-Service.

    A Leader in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

    Review Gartner’s 2023 report for an in-depth and impartial analysis of today’s various Conversational AI providers, which details:

    Strengths and cautions of every vendor

    Critical considerations for any solution

    How Omilia and other vendors are evaluated

    Read the Report