Join Omilia at Enterprise
Connect 2024
March 25 - 28
Gaylord Palms, Orlando, FL
Omilia is a Platinum Sponsor at Enterprise Connect 2024. Meet us at booth #1218 and let’s discuss how you can enhance your Customer Care Fulfillment with Omilia’s AI-powered customer service automation solutions.
SAVE $700 on your conference pass when you register with our exclusive
promo code OMILIA!
Join our speaking session
Powering Efficiency: PSEG’s Conversational AI Transformation
PSEG will share how they are reducing customer service costs, improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and context understanding, to better serve customers and increase containment without software development. They will reveal how, with Omilia, they have:
• Unrivalled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.
Solutions Architect – Contact Center Technologies, PSEG
Next-Level Support: Inside PSEG’s Implementation of AI for Enhanced Customer Care
Discover how PSEG, a leading utilities company, transformed customer service through AI implementation. Join us as we explore PSEG’s journey, witnessing firsthand the power of AI in streamlining operations and elevating customer interactions. Learn how AI solutions revolutionized support systems, driving efficiency and satisfaction to new heights. Whether you’re exploring AI integration or seeking inspiration for your own customer service enhancement, this session promises actionable insights and real-world success stories from PSEG’s AI revolution.
Rajesh K Sahu
Solutions Architect – Contact Center Technologies, PSEG
Enterprise Speech Technology Update
Speech technology has been evolving on its own for decades, but is becoming increasingly driven by AI. As AI is coming to transform everything related to the workplace, innovations around speech technology now occur in a broader context. This means that innovation is happening faster, with greater impact, and in ways that go well-beyond applications like speech-to-text.
This session will provide you with an update on enterprise speech technology, and a leading analyst will facilitate a roundtable of industry experts to review the current state of this space, along with what to expect throughout 2024. Following an update on established applications such as transcription, translation and biometrics, the panel will review enterprise use cases for emerging applications such as digital assistants, immersive workspaces and building proprietary large language models (LLM). Finally, the roundtable will explore future scenarios where speech tech is tied to larger-scale uses of AI to make organizations more agile and intelligent.
Dimitris Vassos
CEO and Co-Founder, Omilia
Jon Arnold
Principal, J Arnold & Associates
Alan Ranger
VP Marketing, Cognigy
Srini Raghavan
Chief Product Officer, RingCentral
Break the Glass Ceiling
of CX Fulfillment
Learn how to tackle the challenge of Customer Service Containment through voice and chat automation. We’ll share with you how to:
Accelerate Authentication and Secure Voice Service with Biometrics
Meet us at booth #1218
Watch a live demo of Omilia Conversational AI Voice and Chat solution to experience first-hand what efficient automation looks like.
Talk to our experts about your customer service pain points, and get the industry’s best practices and suggestions for an efficient automated CX strategy.
Hear about Omilia’s implementations to get first-hand insights into how customers have overcome customer service challenges.