Join Omilia at Enterprise
Connect 2024

March 25 - 28

Gaylord Palms, Orlando, FL

Omilia is a Platinum Sponsor at Enterprise Connect 2024. Meet us at booth #1218 and let’s discuss how you can enhance your Customer Care Fulfillment with Omilia’s AI-powered customer service automation solutions.

SAVE $700 on your conference pass when you register with our exclusive
promo code OMILIA!

Join our speaking session

Powering Efficiency: PSEG’s Conversational AI Transformation

Wednesday, March 27 | 1:55 – 2:15 pm 

Solution Spotlight Theatre #2

PSEG will share how they are reducing customer service costs, improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and context understanding, to better serve customers and increase containment without software development. They will reveal how, with Omilia, they have:

• Unrivalled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.

• Enhanced customer service levels even during severe weather conditions with more accurate routing of calls and improved call handling times.
• Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.


Rajesh K Sahu

Solutions Architect – Contact Center Technologies, PSEG

Break the Glass Ceiling
of CX Fulfillment

Learn how to tackle the challenge of Customer Service Containment through voice and chat automation. We’ll share with you how to:

Create self-service experiences that customers love

Accelerate Authentication and Secure Voice Service with Biometrics

Unlock real ROI from Conversational AI implementation

Meet us at booth #1218


Watch a live demo of Omilia Conversational AI Voice and Chat solution to experience first-hand what efficient automation looks like.


Talk to our experts about your customer service pain points, and get the industry’s best practices and suggestions for an efficient automated CX strategy.


Hear about Omilia’s implementations to get first-hand insights into how customers have overcome customer service challenges.