Join Omilia at Enterprise
Connect 2024

March 25 - 28

Gaylord Palms, Orlando, FL

Omilia is a Platinum Sponsor at Enterprise Connect 2024. Meet us at booth #1218 and let’s discuss how you can enhance your Customer Care Fulfillment with Omilia’s AI-powered customer service automation solutions.

SAVE $700 on your conference pass when you register with our exclusive
promo code OMILIA!

Take a glimpse into our sessions

Powering Efficiency: PSEG’s
Conversational AI Transformation

Wednesday, March 27 | 1:55 – 2:15 pm 

Solution Spotlight Theatre #2

PSEG will share how they are reducing customer service costs, improving operational agility while still enhancing the customer experience. They needed a cloud platform that offered flexibility, deep intent and context understanding, to better serve customers and increase containment without software development. They will reveal how, with Omilia, they have:

• Unrivalled visibility into customer needs in real-time enabling them to monitor live calls and continually improve call handling to deliver higher quality customer interactions.

• Enhanced customer service levels even during severe weather conditions with more accurate routing of calls and improved call handling times.
• Insights for continual improvement from easy-to-use analytics data which provides them with ideas every day on how and where to improve customer interactions.

Speaker

Rajesh K Sahu

Solutions Architect – Contact Center Technologies, PSEG

Enterprise Speech Technology Update

Thursday, March 28 | 9:00 – 9:45 am

Enterprise Connect Theater

Speech technology has been evolving on its own for decades, but is becoming increasingly driven by AI. As AI is coming to transform everything related to the workplace, innovations around speech technology now occur in a broader context. This means that innovation is happening faster, with greater impact, and in ways that go well-beyond applications like speech-to-text. 

This session will provide you with an update on enterprise speech technology, and a leading analyst will facilitate a roundtable of industry experts to review the current state of this space, along with what to expect throughout 2024. Following an update on established applications such as transcription, translation and biometrics, the panel will review enterprise use cases for emerging applications such as digital assistants, immersive workspaces and building proprietary large language models (LLM). Finally, the roundtable will explore future scenarios where speech tech is tied to larger-scale uses of AI to make organizations more agile and intelligent. 

Panelist

Dimitris Vassos  

CEO and Co-Founder, Omilia

Break the Glass Ceiling
of CX Fulfillment

Learn how to tackle the challenge of Customer Service Containment through voice and chat automation. We’ll share with you how to:

Create self-service experiences that customers love

Accelerate Authentication and Secure Voice Service with Biometrics

Unlock real ROI from Conversational AI implementation

Meet us at booth #1218

Explore

Watch a live demo of Omilia Conversational AI Voice and Chat solution to experience first-hand what efficient automation looks like.

Learn

Talk to our experts about your customer service pain points, and get the industry’s best practices and suggestions for an efficient automated CX strategy.

Connect

Hear about Omilia’s implementations to get first-hand insights into how customers have overcome customer service challenges.

Omilia