During the panel session, Purolator, Canada’s largest courier network, will share their transformative journey of implementing conversational AI in their call center operations. Collaborating with Omilia they successfully automated their call center and revolutionized the customer experience. 

Purolator will discuss the challenges encountered during integration, including understanding complex queries, managing language nuances, and maintaining a seamless transition between automated and human-assisted interactions. They will emphasize the benefits achieved through conversational AI, such as reduced call handling times, improved customer service, and enhanced operational efficiency. 

Attendees of the session will gain valuable insights, best practices, and practical tips for incorporating conversational AI in call center operations.