Omilia Launches Innovative AI Solution to Streamline Food Ordering and Menu Selection for Quick-Service Restaurants


February 1st, 2023


Omilia, a leading conversational AI company, has announced the launch of Quick-Serve Food Ordering AI, a new product that streamlines the food ordering and menu selection process for quick-service restaurants. This solution aims to improve order accuracy, reduce costs, and enhance the ordering experience for customers.


Quick-Serve Food Ordering AI can integrate with existing POS systems, and can be customized to suit the unique requirements of each restaurant. The solution can be used for drive-thru and phone orders, and is designed to address the challenges faced by the quick-service restaurant industry such as staffing shortages and increased costs.


“We are excited to introduce Quick-Serve Food Ordering AI as it can bring significant benefits to quick-service restaurants,” said Dimitris Vassos, CEO of Omilia. “Our solution streamlines the ordering process, improves order accuracy, and can drive cost savings for restaurants. We believe it will be a valuable addition to any quick-service restaurant operation.”


Omilia already works with some of the largest quick-service restaurant brands, with over 20,000 drive-thrus in the USA alone, processing automated orders and payments over the phone and in drive-thrus. The company’s new Quick-Serve Food Ordering AI is an advancement of their current offerings and is expected to bring additional value to their clients.


Quick-Serve Food Ordering AI is easy to implement, and Omilia ensures a smooth integration process. The company is committed to providing best practices to their clients and continuously improving their product.

About Omilia


Omilia is a Natural Language Understanding and Machine Learning pioneer, delivering the highest quality automated voice solutions for Contact Centers.  Omilia owns and provides state-of-the-art technology in Conversational AI, enabling clients to improve their CX, shorten response times and reduce costs. In addition, the Omilia Cloud offering allows businesses to effortlessly identify, authenticate, and serve customers with ready-to-go integrations, across any channel, by pre-built solutions.

A true product leader, Omilia delivers unprecedented voice-recognition accuracy, and the market acknowledgment for it is growing: Omilia was recognized as a Leader in the Gartner 2022 Magic Quadrant for Enterprise Conversational AI Platforms and the Worldwide Conversational AI Software Platforms for Customer Service 2021 by IDC.


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