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AI at the heart of our solutions
Omilia is revolutionizing the way enterprises serve their customers with the power of Generative AI to automate interactions, and deliver exceptional customer and employee experiences. With our proprietary Large Language Model (LLM) we are placing AI at the heart of our solutions to transform contact center automation.
Omilia miniApps® are bots with intelligence and expertise around a specific type of customer service task. They are stand-alone, customizable natural language dialog components designed to manage single tasks and pre-programmed to deliver precise, human-like interaction during a natural question-and-answer process.
They capture customer intent and the necessary data to successfully complete a task, such as card details to make a payment.
Powered by Generative AI, miniApps continually learn and adapt with every interaction to improve their understanding of the context of customer conversations and provide even better responses.
miniApps can be effortlessly tailored to your business rules without the need for coding, can be immediately deployed and eliminate the need for any maintenance.
Omilia Orchestrator® enables you to synthesize the steps of a conversation between a caller and a bot to build end-to-end dialog applications in minutes.
You simply drag and drop multiple miniApps® and other building blocks to create and control the steps and flow of a conversation, such as greeting customers, asking specific questions, identifying intent, completing tasks, or escalating to an agent.
This reduces development effort by more than 70%.
Pathfinder™ ingests, processes and analyzes raw, unstructured data and identifies and categorizes customer intents to uncover automation opportunities that your CAI application may be missing.
It identifies the most effective resolutions for customer queries and simulates conversational flows that know how an intent should be handled.
This process typically consumes the majority of the design and development effort. Using Generative AI, Pathfinder quickly and efficiently creates new successful CAI applications in minutes, reducing development time by up to 80%.
Testing Studio+™ is a testing automation framework that is able to reproduce and validate conversational scenarios, so development teams can validate applications.
It uses Generative AI to simulate comprehensive voice and text conversational scenarios, making it seamless to test and validate how different personas and locales will react. This removes some of the most tedious development tasks and accelerates testing.
